Receptionist - Childrens Family Hub

Rochdale Borough Council; Greater Manchester; On-site; GBP 12,000 - 18,000; Part time

Job summary

Rochdale Borough Council seeks friendly receptionists to welcome families and professionals at our Heybrook, Howard St. and Heywood/Middleton Family Hubs. You will handle inquiries, provide information and signposting, and support hub operations with organised administrative tasks.

These part-time posts require strong communication, care, and teamwork to create a welcoming environment for all visitors. Successful applicants may work across hubs and occasional weekends as needed.

Qualifications

• Kind, caring and a great communicator.
• Confident working alongside children, families and professionals from all backgrounds.
• Organised, reliable and able to multitask in a busy environment.
• Proud to champion the values of the Family Hub.

Responsibilities

• Greet families, children and professionals with warmth and positivity.
• Provide information and signposting to services.
• Manage phone and in-person enquiries efficiently and professionally.
• Support the smooth running of the hub with admin and organisational tasks.
• Work collaboratively with a dedicated team to deliver outstanding service.

Skills

Communication

Multitasking

Organisation

Empathy

Job description

Post 1

20 hours per week based at Heybrook Family Hub – 8.45 – 3.45 - Tuesday, Wednesday & Thursday.

Post 2

25 hours per week based at Howard St. Family Hub 8.00 – 6.00 Monday & Tuesday. 8.00 – 1.30 Wednesday

Post 3

peripatetic receptionists – 25 hours per week to be worked flexibly across the family hubs in Heywood and Middleton Neighbourhoods according to service demand.

External candidates applying for this role must be a Rochdale Resident and live within the municipal boundaries of the Borough of Rochdale

Are you passionate about making a difference for children and families? Join our friendly, supportive teams! As the first face families see when they arrive, you’ll play a vital role in creating a welcoming, inclusive environment for everyone who visits our Family Hubs.

What you’ll do:

• Greet families, children, and professionals with warmth and positivity.
• Provide information and signposting to services.
• Manage phone and in-person enquiries efficiently and professionally.
• Support the smooth running of the hub with admin and organisational tasks.
• Work collaboratively with a dedicated team to deliver outstanding service.

About you:

• Kind, caring, and a great communicator.
• Confident working alongside children, families, and professionals from all backgrounds.
• Organised, reliable, and able to multitask in a busy environment.
• Proud to champion the values of the Family Hub.

Why join us

• Be part of a pioneering service making a real difference in the community.
• Friendly, supportive colleagues and a positive workplace culture.
• Opportunities for training and development.

If you would like to discuss the post, please contact Sarah Taylor 01706 92 7770 or email [e-mail]

Successful candidates will be required to work occasional weekends and occasionally be based at other hubs within the designated Neighbourhood (posts 1 & 2).

The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects staff to share this commitment.

Appointment to this post is subject to an enhanced DBS check.
Unfortunately, we are unable to offer sponsorship for this role.