Floating Receptionist

One YMCA Group; Watford; On-site; GBP 18,000 - 24,000; Part time

Job summary

One YMCA Group is seeking a Floating Receptionist/Administrator to provide a warm, professional front-of-house service and comprehensive admin support to the Family Support Team across centres in Hertfordshire and beyond.

The role requires strong organisational and communication skills, a valid UK driving licence, and willingness to travel between centres. It is a casual, varied-hours position with flexible daytime shifts.

Qualifications

• Level 2 Qualification in a relevant field is desirable.
• Valid UK driving licence and access to a car during working hours.
• Willingness to travel to/among Centres and drive for business purposes.

Responsibilities

• Deliver front-of-house service to families, professionals and the public with discretion and confidentiality.
• Provide administrative support to the Family Support Team, including data entry and record keeping.
• Support the Family Centre Hub and locality team, organise events and take minutes as delegated.
• Signpost families to appropriate services and ensure issues are handled promptly.

Skills

Organisational skills

Communication skills

Telephone manner

Education

Level 2 Qualification in Customer Service or Administration

Tools

Data entry systems

Job description

The YMCA provides a range of social housing, sports, health and wellbeing, children’s services, youth and community activities for the benefit of local people and communities across Hertfordshire, Buckinghamshire, Bedfordshire and beyond. YMCA is committed to making a difference through the services it delivers and the partner organisations it works with. Hertfordshire’s Family Centre Service brings children’s centres, health visiting and school nursing together, to provide a more joined-up service for children, young people, and their families. The centres deliver a range of support groups and activities for children and their families to help them be healthy, grow and develop.

Hertfordshire’s Family Centre Service is made up of the Public Health Nursing Service (Health Visitors and School Nurses) and the Family Support Service. Our purpose is to support children and families to have the best start in life, develop well and thrive. We provide families with children aged up to 5 years with a wide range of services, information and support on key areas relating to family life.

Responsibilities

As a Floating Receptionist/Administrator, you will undertake front-of-house responsibilities, ensuring a first-class, warm, welcoming and professional service at all times, while maintaining discretion and confidentiality for all visitors and callers. You will provide a high-calibre front-of-house service to families, professionals and members of the public, ensuring information and support are delivered sensitively and in line with confidentiality requirements. The role includes providing comprehensive administrative support to the Family Support Team. This will involve data entry and record keeping using the Local Authority and specialist children and families’ databases. You will support the wider Family Centre Hub, Locality team and local partners as directed by the management team. This includes organising and supporting events, assisting with meetings and networks, attending meetings when required, and taking accurate minutes as delegated. You will maintain effective working relationships with colleagues, partner agencies and professionals to ensure smooth service delivery. A key aspect of the role is providing appropriate information and guidance to families and visitors. You will develop a strong understanding of the full Family Centre service offer in order to signpost families to the most appropriate services, refer enquiries to the correct team member, or ensure issues are dealt with swiftly and efficiently. You will remain informed about centre and service developments so that families can be supported effectively. You will contribute to achieving agreed internal and external Key Performance Indicators and performance objectives, ensuring consistently high standards of service. You will remain up to date with developments in the field of Family Centres and undertake any learning

What you’ll bring to role

You should have strong organisational skills, and be able to keep up with new information and processes; You should have good communication skills, verbal, written and a good telephone manner; You will develop an understanding of the Service’s full offer to ensure families can be signposted and supported as appropriate; You will provide a wide range of additional administrative support as required including data entry and record keeping; You will provide support to the wider Family Centre Hub and locality team and organise events as required; You will support with the composing of letters, incoming and outgoing post, diary management and raising and processing purchase orders.

What we’re looking for

Requirements Level 2 Qualification in relevant field (Customer Service or Administration) is desirable.

You will need a valid UK driving licence and access to a car during working hours, willingness to travel to and work from different Centres and insurance that allows you to drive for business purposes.

This is a Casual role.

Hours per week: Varied

Working Pattern: Working hours will flexible between 8am-6pm, Monday to Friday. Flexible working Saturday

Important information:

We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.

As some of our roles involve working with vulnerable members of society, this position may require a Basic or Enhanced Criminal Disclosure, which will be conducted once a conditional offer is made

Previous Applications: We welcome applications from all qualified candidates. However, if you have applied for a similar role within the last 6 months and were not successful, please consider whether your experience has developed further before reapplying

Accessibility & Adjustments: We are committed to making reasonable adjustments throughout our recruitment process and will strive to be as accommodating as possible. Please inform us in advance of any arrangements you may need to fully participate in the process.

We are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills, and potential. We do not discriminate on the basis of Age, Disability, Gender Reassignment, Marriage/Civil Partnership, Pregnancy/Maternity, Race, Religion/Belief, Sex and/or Sexual Orientation. We encourage applications from all backgrounds, communities, and industries, and are committed to having a team that is made up of diverse skills, experiences, and abilities.