Business Support Assistant

Stockport Council; Bramhall; On-site; GBP 14,000 - 15,000; Part time

Job summary

Stockport Council is recruiting a permanent part-time Business Support Assistant to provide reception and administrative support at Garners Lane Family Hub. The role covers Wednesday 1pm-5pm, Thursday 8:30am-5pm and Friday 8:30am-5pm, contributing to family hub services and frontline support.

You will manage enquiries, signpost to professionals, arrange meetings, and handle ordering, invoicing and data securely in a supportive, inclusive environment.

Qualifications

• Commitment to high-quality customer service.
• Strong organisational and interpersonal abilities.
• Ability to prioritise workload and meet deadlines.

Responsibilities

• Reception duties and first point of contact for families.
• Schedule and organise meetings, training and events, virtual and in-person.
• General admin including invoices, room bookings, email monitoring, and data handling.
• Support online and physical sessions, coordining attendance and resources.
• Handle and process documentation and data securely.

Skills

Customer service

Organisational skills

Interpersonal skills

Tools

Microsoft Teams

Word

Excel

Outlook

Job description

Business Support Assistant
Scale 3 (£14,284 - £14,511 per annum)
20 Hours, Part Time (Wednesday 1pm - 5pm, Thursday 08:30am - 5pm Friday 08:30am - 5pm)
Permanent
Garners Lane Family Hub

Application Deadline: 11:59pm 1st November 2026
Shortlisting Date: 2nd November 2026
Interview Date: 12th November 2026
Interview Type: In person

Join us at Stockport Council - Best for Inclusion winner at the Greater Manchester Good Employment Awards 2026

Your Role

We are looking for a permanent part time Business Support Officer to provide reception and administrative support across our Garners Lane Family Hub on Wednesday PM, Thursday and Friday.
Family Hubs bring together a range of services to support children, young people and families. Our Business Support Assistants play a vital role in delivering this support by acting as the first point of contact for families who visit or contact our Hubs; and by carrying out a range of administrative tasks to support frontline colleagues in the work they do.

Key activities include:

• Dealing with customer or colleague enquires face to face in reception, via telephone and by email - signposting to relevant professionals where appropriate.
• Scheduling and organising both virtual and physical meetings, training courses and other events.
• General administration including ordering and dealing with invoices, managing room bookings, monitoring email inboxes, building related administration, etc.
• Supporting the delivery of both online sessions (using Microsoft Teams) and also physical meetings, e.g. co-ordinating attendance, preparing resources, taking notes, managing document distribution, following-up actions, completing post session tasks, etc.
• Receiving and processing documentation and data, including sensitive and confidential information; and keeping information safe and records up to date.

About You

You will have a commitment to providing a high standard of customer service with previous experience of dealing with customers, strong organisational and interpersonal skills, with the ability to prioritise your own workload and work to tight deadlines. You should be computer literate and be confident in working with standard office IT applications including Word, Excel, and Outlook. You will be expected to learn how to navigate in-house ICT systems to work with data and information; and use other applications to support services delivered virtually. You will work as part of the Stockport Family Business Support Hub and will therefore have the ability to build effective working relationships.

About Us

At Stockport Council we are one ambitious team on a mission to create opportunities for everyone who lives, works and spends time in the borough. Working at Stockport Council means contributing to one of the most thriving towns in the North. We’re keen to recruit people with the right values and behaviours that can help us ensure our workplace values are at the heart of everything we do.

We are proud to be recognised under the Good Employment Charter as an organisation committed to the wellbeing of our colleagues. As members of the charter, we have been recognised as a great place to work for all colleagues and pledge to pay the real living wage, engage staff in key decisions and endorse fair and flexible working conditions.

If you require more information on our Family Hubs and what we do visit our website https://www.stockport.gov.uk/one-stockport-family-hubs and for more information about what the role involves, please contact Rachel Dale Team Leader [e-mail]

The successful applicant’s appointment will be subject to satisfactory pre-employment clearances including a Disclosure and Barring Service check.

Stockport Council holds a Visa sponsorship licence but this can only be used for certain roles and this campaign does not currently qualify.

Please note that we have made a commitment to improve the employment opportunities for people with disabilities, care leavers and ex-military personnel. As part of the Guaranteed Assessment Scheme you will therefore be guaranteed to be shortlisted for Assessment if you meet both the criteria for the scheme and the essential job role criteria.

Find out if you meet the criteria here: https://www.greater.jobs/our-guaranteed-assessment-scheme

Stockport Council is committed to promoting a diverse and inclusive workforce culture - a place where we can all be ourselves and succeed. We welcome applicants from all backgrounds and communities to join our workforce.

We want our employees to have a good work life balance and in many job roles we can offer a range of flexible/hybrid working arrangements. We also have inclusive employment policies and staff engagement forums to support our diverse workforce. We will listen to, learn from, and develop our workforce.