Receptionist/Care Navigator

West Suffolk Clinical Commissioning Group; United Kingdom; Remote; GBP 15,000 - 18,000; Part time

Job summary

West Suffolk Clinical Commissioning Group (Haverhill Family Practice) is seeking a Care Navigator/Receptionist on a part-time basis (24.5 hours per week) to welcome patients, answer calls promptly and book appointments.

You will arrange home visit requests, signpost to the correct clinician, handle e-consults and repeat prescriptions, register new patients and support the practice team with admin.

Flexibility to cover staff leave and maintain a friendly, efficient service is essential.

Qualifications

• Flexibility to cover staff leave and absences.
• Excellent telephone manner.
• Good communication skills.
• Experience of working within a similar environment.
• Strong IT skills.
• Confident dealing with members of the public.

Responsibilities

• Welcoming patients via telephone or face to face.
• Answering incoming calls in a prompt, friendly efficient manner.
• Booking of appointments.
• Arranging home visit requests.
• Signposting patients to the correct clinician
• Receiving and processing daily E-consults from patients
• Handing repeat prescription/med3 requests
• Registering new patients
• Liaising with members of practice team
• Managing out-going correspondence
• Updating patient demographics
• General administration duties
• Daily auctioning of tasks

Skills

Flexibility to cover leave

Excellent telephone manner

Good communication skills

Experience in similar environment

Strong IT skills

Confident dealing with the public

Job description

About the Role

Haverhill Family Practice are seeking an enthusiastic and reliable Care Navigator/Receptionist to join their team on a part-time basis for 24.5 hours per week, to work the following:

• Monday 8.00am-6.30pm


• Tuesday 8.00am-6.30pm


• Wednesday 8.00am-1.30pm

Duties will include:

• Welcoming patients via telephone or face to face.


• Answering incoming calls in a prompt, friendly efficient manner.


• Booking of appointments.


• Arranging home visit requests.


• Signposting patients to the correct clinician


• Receiving and processing daily E-consults from patients


• Handing repeat prescription/med3 requests


• Registering new patients


• Liaising with members of practice team


• Managing out-going correspondence


• Updating patient demographics


• General administration duties


• Daily auctioning of tasks

For further information, please see the job description attached.

About the Candidate

To be considered for this position, you will have the following:

• Flexibility to cover staff leave and absences


• Excellent telephone manner


• Good communication skills


• Experience of working within a similar enviroment


• Strong IT skills
  
• Confident dealing with members of the public

About Us

Haverhill Family Practice is a Haverhill based GP surgery offering a wide range of health services. With a CQC rating of "Good" and an experienced clinical team, they aim to provide a high standard of medical care and are always fully committed to patient needs.

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.