Receptionist

Norfolk Primary Care C.I.C.; Great Yarmouth; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

NHS pension

Discounts

First Bus travel discounts

Job summary

Norfolk Primary Care Ltd in the United Kingdom is seeking a receptionist to act as a central point for patients and external agencies, coordinating appointments and handling communications. The role supports clinicians and administrative staff to ensure high standards of patient care and efficient day-to-day operations.

You will greet patients, manage communications, and use systems like Footfall and SYSTMOne. NHS pension and discounts are available as part of the benefits package.

Qualifications

• GCSE level or equivalent.
• GCSE Mathematics and English (Grade C/4 or above).
• NVQ Level 2 in Health and Social Care.

Responsibilities

• Greet patients and visitors professionally and confidentially.
• Direct patients to appropriate services or clinicians and manage appointment bookings.
• Utilise Footfall and SYSTMOne appointment systems.
• Answer incoming calls promptly and document telephone communications.
• Maintain reception tasks daily and coordinate with team.
• Attend meetings and training sessions.

Skills

Communication skills

Telephone etiquette

MS Office

Time management

Interpersonal skills

Problem solving

Teamwork

Independence

Flexibility

Education

GCSE level or equivalent

GCSE Math

GCSE English

NVQ Level 2 in Health and Social Care

Tools

MS Office

Job description

Unfortunately NPC does not hold a license for Visa Sponsorship and cannot progress any applications for candidates without the right to work in the UK.

Main duties of the job

To undertake a wide range ofreception duties and provide comprehensive support to the multidisciplinaryteam.

The post holder will act as acentral point of contact for patients and external agencies, ensuring theeffective processing of correspondence, appointment management, electronicworkflows (including Footfall and SYSTMOne), telephone enquiries, and generaladministrative functions.

The role includes greeting anddirecting patients, managing incoming and outgoing communications, accuratelycoding and processing clinical information, and supporting the smoothday-to-day running of the practice.

The Receptionist will liaise withclinicians, administrative colleagues, secondary care providers, and communityservices to ensure high standards of patient care and operational efficiency.

About us

Norfolk Primary Care Ltd is a Community Interest Company. It was established to:

• Support and strengthen primary care and to promote and assist practices to improve quality by working with and on behalf of primary care in Norfolk.
• Help with challenges identified by practices workload, GP recruitment, sharing best practice.
• Recognise the changing nature of primary care and assist to ensure that the right level of service is provided to address the needs of the local population.
• Provide benefit to patients of primary care, the clinicians and administrators who work in it and practice organisations in Norfolk.
• Work within health systems to provide patient care in innovative and solution-focused ways.
• We offer successful candidates a supportive working environment, competitive salary, excellent working conditions and the benefits of the NHS pension scheme. Other benefits include access to NHS discounts and discounted First Bus travel.
• If you are interested in working in an organisation committed to a culture of professionalism, growth, integrity, positivity and kindness then we would love to hear from you.

Job responsibilities

The following are core responsibilities. There may beoccasions where additional duties are required depending on workload andstaffing levels.

1. Reception Duties

• Greet patients and visitors in aprofessional, courteous, and confidential manner
• Direct patients to appropriate servicesor clinicians
• Manage appointment bookings in line withpractice protocols
• Effectively utilise Footfall andSYSTMOne appointment systems
• Respond appropriately to patientenquiries at front desk

2. Telephone Duties

• Answer incoming calls promptly andcourteously
• Manage the admin/referral line
• Make outgoing calls to patients andhealthcare professionals
• Accurately document telephonecommunications
• Redirect calls or elevate issues wherenecessary
• Respond to general enquiries

4. Tasks and Workflow Management

• Monitor and action reception tasks daily
• Communicate clearly with relevant teammembers

Secondary Responsibilities

• Book urgent appointments (excludingDRS/UDT where specified)
• Complete ICE form requests
• Follow weekly reception rota
• Attend meetings and training sessions
• Monitor and respond to Teamsnotifications
• Undertake additional duties commensuratewith the role

Person Specification

Qualifications

• Educated to GCSE level or equivalent
• GCSE Mathematics and English (Grade C/4 or above)
• NVQ Level 2 in Health and Social Care

Experience

• Experience working with the general public
• Experience in an administrative role
• Experience within a healthcare setting

Skills and Abilities

• Excellent written and verbal communication skills
• Clear and professional telephone manner
• Competent in Microsoft Office and Outlook
• Effective time management and organisational skills
• Ability to work independently and as part of a team
• Strong interpersonal skills
• Problem-solving and analytical skills
• Ability to follow policy and procedure
• Polite and confident
• Flexible and cooperative
• Motivated and proactive
• Forward thinking
• High levels of integrity
• Empathetic and sensitive in distressing situations
• Ability to work under pressure
• Flexibility to work outside core office hours if required

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.