Medical Receptionist-Telephonist [Care Navigator]

Ravensworth Surgery; South Shields; Presencial; GBP 14.000 - 21.000; A tiempo parcial

Descripción de la vacante

Ravensworth Surgery in South Shields is hiring a Medical Receptionist-Telephonist (Care Navigator) to be the friendly first contact for patients and visitors. The role is around 20 hours per week, with shifts from Monday to Friday between 7:45am and 6:00pm (extending to 6:30pm in a few months).

You should have previous medical reception experience and be proficient with EMIS Web; knowledge of SNOMED coding is desirable and training will be provided for an experienced candidate.

Formación

• Previous medical reception experience required or preferred.
• Proficiency with EMIS Web and SNOMED coding is desirable; training available.

Responsabilidades

• Provide first contact for patients, carers and visitors.
• Manage telephone calls, appointments and reception tasks in a busy GP practice.

Conocimientos

Medical reception experience

EMIS Web

SNOMED coding knowledge

Herramientas

EMIS Web

Descripción del empleo

Medical Receptionist-Telephonist [Care Navigator]

The medical receptionist/call taker [now known as a care navigator] is an integralpart of the wider primary care team. Being the initial contact for patients,carers, professional colleagues and other guests/visitors to the surgery, theyare the "face" and "voice"of that surgery and project the care and empathy ofservices offered.

Having the opportunityto meet a variety of people and be involved in mixed tasks within the workingday, this can be a challenging role but one of immense satisfaction

Job summary

The medical receptionist/call taker [now known as a care navigator] is an integralpart of the wider primary care team. Being the initial contact for patients,carers, professional colleagues and other guests/visitors to the surgery, theyare the "face" and "voice"of that surgery and project the care and empathy ofservices offered.

Having the opportunityto meet a variety of people and be involved in mixed tasks within the workingday, this can be a challenging role but one of immense satisfaction

Main duties of the job

We are looking for a care navigator that wishes to work around 20hours per week.

Shifts would be worked out between Monday to Friday and between 7.45am [with effect from April 2026] and 6pm [to become 6.30pm in few months time].

We are looking to recruit as soon as possible.

About us

We are an independent GP practice with justshort of 6000 patients, over two sites. We are also proud to be a training practice, supporting medical students and one post qualification doctor [ST1/ST2/ST3] in 6month cycles.

We hold family values as an integralpart of running the surgeries as well as striving to maintain a good work/lifebalance which ultimately increases drive and application during the course ofday to day work.

Our set up comprises three GP partners, Practice Manager, two long term locums, alongside an ACP, 1 x Nurse, 2 x HCA, Assistant Practice Manager, 2 x GPA and 8 non-clinical staff, all of whom work between the two sites.

Loyalty and kinship have been enjoyed inour "team" orientated practice, with colleagues tending to leave dueto retirement or relocation.

We hold regular meetingsat all levels, where everyone's contribution is welcomed.

Job description

Job responsibilities

It is preferable to have previous medicalreception experience and be fully au fait with emis web software and knowledge of snowmed coding, however we are prepared to provide relevant training to an otherwise experienced or suitable candidate.

Please see the interesting job descriptionattached.

Person Specification

Qualifications

Desirable

• Au fait with primary care reception role and emis web.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .

Employer details

Employer name

Ravensworth Surgery

Address

Horsley Hill Road

South Shields

Tyne And Wear

NE33 3ET

United Kingdom

Employer's website

https://www.ravensworthsurgery.nhs.uk/ (Opens in a new tab)