Receptionist - Care Home

Brendoncare; East Grinstead; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Competitive pay

Free meal on duty

Free parking

Holiday entitlement

Training & development

Free DBS check

Employee Assistance Programme

Early Pay access

Job summary

Brendoncare Stildon in East Grinstead is seeking a friendly Receptionist to be the welcoming face and voice of our care home, supporting residents, families and staff. You will manage the reception, answer calls, handle admin tasks and help maintain a warm, professional environment.

The role offers competitive pay (£12.92 per hour), paid breaks, free meals on duty and development opportunities. Previous reception or customer service experience is welcome, with training provided to ensure

Qualifications

• Friendly, approachable and professional.
• Organised with excellent attention to detail.
• Confident using Microsoft Office and IT systems.
• A strong communicator with excellent telephone and interpersonal skills.
• Able to manage a varied workload and prioritise tasks effectively.
• Reliable, flexible and committed to providing outstanding customer service.
• Previous reception, administration or customer service experience is desirable but not essential.

Responsibilities

• Welcoming visitors and ensuring they have a positive experience in the home.
• Answering and directing telephone calls in a friendly and professional manner.
• Managing the reception area and supporting the smooth running of the home.
• Assisting with administrative tasks, correspondence and record keeping.
• Supporting colleagues with general office duties.
• Building positive relationships with residents, relatives, visitors and external professionals.
• Helping to create a warm, supportive atmosphere where residents can thrive.

Skills

Friendly, approachable and profesional

Organised with attention to detail

MS Office / IT systems

Strong verbal & interpersonal skills

Time management & workload handling

Reliability & flexibility

Customer service experience desirable

Tools

Microsoft Office

Job description

Brendoncare Stildon, East Grinstead
£12.92 per hour

Are you a warm, organised and professional individual who enjoys meeting people and making a positive first impression? Brendoncare Stildon is looking for a friendly Receptionist to join our team and become the welcoming face and voice of our care home.

At Brendoncare Stildon, we provide residential and nursing care for up to 32 residents in a welcoming, home-like environment. We are dedicated to supporting each individual to maintain their independence, dignity and choice while enjoying a vibrant community built on care, compassion, friendship and respect.

As our Receptionist, you'll play an important role in the day-to-day life of the home, ensuring visitors, residents, relatives and colleagues receive a professional and heartfelt welcome at all times.

What You'll Be Doing

• Welcoming visitors and ensuring they have a positive experience in the home
• Answering and directing telephone calls in a friendly and professional manner
• Managing the reception area and supporting the smooth running of the home
• Assisting with administrative tasks, correspondence and record keeping
• Supporting colleagues with general office duties
• Building positive relationships with residents, relatives, visitors and external professionals
• Helping to create a warm, supportive atmosphere where residents can thrive

What We're Looking For

We're looking for someone who is:

• Friendly, approachable and professional
• Organised with excellent attention to detail
• Confident using Microsoft Office and general IT systems
• A strong communicator with excellent telephone and interpersonal skills
• Able to manage a varied workload and prioritise tasks effectively
• Reliable, flexible and committed to providing outstanding customer service
• Previous reception, administration or customer service experience is desirable but not essential

What We Offer

We believe our colleagues are at the heart of everything we do, so we offer a range of benefits to support your wellbeing, development and work-life balance:

• Competitive pay of £12.92 per hour
• Paid breaks and a free meal while on duty
• Free parking (subject to availability)
• Minimum 5.6 weeks' holiday, including bank holidays
• Enhanced annual leave after five years' service
• Comprehensive training and ongoing development opportunities
• Free DBS check
• Employee Assistance Programme providing 24-hour support for you and your immediate family
• Access to Early Pay

About Brendoncare

Brendoncare is a charity providing a range of connected services for people in later life across the South of England, including care homes, extra care housing, community support services and clubs.

Our values reflect who we are. Together, we are kind, dedicated, forward-thinking and empowering. We are committed to creating an inclusive and supportive environment where residents, members, volunteers and colleagues can thrive.

Right to Work: Applicants must have the right to work in the UK. At present, Brendoncare is not able to provide Skilled Worker visa sponsorship for this position.

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