Receptionist

Ashbourne Court Care Home (operated by Welford Healthcare Hampshire Limited); Andover; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Comprehensive induction programme

Ongoing training and development

Workplace pension

Job summary

Ashbourne Court Care Home is seeking a Receptionist who is warm, friendly and confident, with excellent listening and communication skills. You will deliver a professional meet-and-greet experience and provide strong customer service to residents, families and visitors.

In this role you will ensure the reception area is welcoming, handle inquiries, support the Home Manager with admin tasks, and liaise with staff to keep operations smooth.

Qualifications

• GCSE level or higher is required.
• Experience in admin/reception roles.
• Ability to work with a commercial mindset.
• Maintains professional composure at all times.
• Strong written and verbal communication.

Responsibilities

• Provide a professional meet and greet service to all visitors and callers.
• Maintain a welcoming reception area and surrounding spaces.
• Collect and report customer feedback to the Home Manager and offer improvements.
• Build relationships with the Home Manager, staff, residents and families.
• Support the Admin Manager with duties and cover during annual leave.

Skills

Communication skills

Customer service

Admin experience

IT literate

Professional composure

Education

GCSE or higher

Tools

IT systems

Job description

Receptionist

Salary: £12.80per hour

Hours: 21hours per week (Weekend Hours- Fri, Sat, Sun)

About the Role as the Receptionist

At Ashbourne Court, we are looking for someone with a naturally warm, friendly, sensitive, and approachable nature with confidence in their abilities. The ideal candidate will be an excellent listener with strong written and verbal communication skills.

As the Receptionist, you will provide a professional and friendly ‘meet and greet’ service within the Nursing Home. You will be driven by a real passion for providing excellent customer service.

You will ensure all visitors and callers are greeted in a timely manner with a real focus on putting the customer first at all times. You will also support the Home Manager with administrative activities which focus on providing excellent customer service throughout the Home.

Responsibilities of the Receptionist

• Act as the 'champion' and 'face of the home' providing a professional meet & greet service to all visitors and callers ensuring they are treated in line with the company values at all times.
• Ensure the reception area and areas around the home are well maintained and welcoming.
• Collect and report all customer feedback to the Home Manager and offer recommendations for improvements.
• Build strong relationships with the Home Manager, staff, residents and their families to promote a positive environment in the Home.
• Support the Admin Manager with their duties and cover when they are on annual leave.

Education, Skills and Experience

We are looking for someone with a naturally warm, friendly, sensitive and approachable nature with confidence in their abilities. The ideal candidate will be an excellent listener with strong written and verbal communication skills as well as being computer literate and able to use IT systems.

• Educated to GCSE level or higher
• Experienced in working in an admin/reception capacity
• Experienced in working in a commercial mindset
• Able to maintain professional composure at all time
• Action orientated with a passion for working in an effective and timely manner

Benefits

• Comprehensive induction programme
• Ongoing training and development
• Workplace pension

About Us

Welford Healthcare was founded in 2017 with the goal of building a boutique collection of quality care homes across the UK. Our strategy is to grow our business by acquiring mature care homes with quality foundations and strong potential for improvement and by investing in our people and our properties to ensure our homes are always inviting and homely. Whilst we are a growing business, we never lose sight of our primary and enduring purpose which is to provide good quality care for vulnerable adults. As we acquire new homes, we leverage our resources and expertise to ensure that the homes we run always have our residents’ wellbeing at their hearts.

Our senior leadership team has extensive experience of operating, opening and acquiring quality care homes with proven track records in regulatory compliance and running commercially successful businesses where meeting the needs and ensuring the happiness of our residents and our teams are the cornerstones of our approach.