Receptionist - Care Home

Brendoncare Foundation; East Grinstead; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Paid breaks and a free meal while on/–

Free parking

Minimum 5.6 weeks' holiday

Enhanced annual leave

Comprehensive training

Free DBS check

Employee Assistance Programme

Early Pay

Job summary

Brendoncare Stildon in East Grinstead seeks a friendly Receptionist to welcome visitors, manage calls and support the home’s day-to-day operation. This full-time role requires someone professional, organized and capable of handling a varied workload with a warm, customer-focused approach.

The role offers competitive pay (£12.92 per hour), paid breaks, free meals on duty, parking, generous holiday entitlement and opportunities for training and development within a supportive charity environment.

Qualifications

• Friendly, approachable and professional persona.
• Organised with attention to detail in day-to-day tasks.
• Proficient in Microsoft Office and general IT systems.
• Strong communication with excellent telephone and interpersonal skills.
• Able to manage a varied workload and prioritise tasks.
• Reliable, flexible and customer-focused in a care-home environment.

Responsibilities

• Welcoming visitors and ensuring a positive experience in the home.
• Answering and directing telephone calls in a friendly and professional manner.
• Managing the reception area and supporting the smooth running of the home.
• Assisting with administrative tasks, correspondence and record keeping.
• Supporting colleagues with general office duties.
• Building positive relationships with residents, relatives, visitors and external professionals.
• Helping to create a warm, supportive atmosphere where residents can thrive.

Skills

Friendly and professional

Organised with detail

MS Office

Telephone skills

Multitasking

Customer service experience

Tools

Microsoft Office

IT systems

Job description

Receptionist (Full Time)

Brendoncare Stildon, East Grinstead
£12.92 per hour

Are you a warm, organised and professional individual who enjoys meeting people and making a positive first impression? Brendoncare Stildon is looking for a friendly Receptionist to join our team and become the welcoming face and voice of our care home.

At Brendoncare Stildon, we provide residential and nursing care for up to 32 residents in a welcoming, home-like environment. We are dedicated to supporting each individual to maintain their independence, dignity and choice while enjoying a vibrant community built on care, compassion, friendship and respect.

As our Receptionist, you'll play an important role in the day-to-day life of the home, ensuring visitors, residents, relatives and colleagues receive a professional and heartfelt welcome at all times.

What You'll Be Doing

• Welcoming visitors and ensuring they have a positive experience in the home
• Answering and directing telephone calls in a friendly and professional manner
• Managing the reception area and supporting the smooth running of the home
• Assisting with administrative tasks, correspondence and record keeping
• Supporting colleagues with general office duties
• Building positive relationships with residents, relatives, visitors and external professionals
• Helping to create a warm, supportive atmosphere where residents can thrive

What We're Looking For

We're looking for someone who is:

• Friendly, approachable and professional
• Organised with excellent attention to detail
• Confident using Microsoft Office and general IT systems
• A strong communicator with excellent telephone and interpersonal skills
• Able to manage a varied workload and prioritise tasks effectively
• Reliable, flexible and committed to providing outstanding customer service
• Previous reception, administration or customer service experience is desirable but not essential

What We Offer

We believe our colleagues are at the heart of everything we do, so we offer a range of benefits to support your wellbeing, development and work-life balance:

Competitive pay of £12.92 per hour
Paid breaks and a free meal while on duty
Free parking (subject to availability)
Minimum 5.6 weeks' holiday, including bank holidays
Enhanced annual leave after five years' service
Comprehensive training and ongoing development opportunities
Free DBS check
Employee Assistance Programme providing 24-hour support for you and your immediate family
Access to Early Pay

About Brendoncare

Brendoncare is a charity providing a range of connected services for people in later life across the South of England, including care homes, extra care housing, community support services and clubs.

Our values reflect who we are. Together, we are kind, dedicated, forward-thinking and empowering. We are committed to creating an inclusive and supportive environment where residents, members, volunteers and colleagues can thrive.

Right to Work: Applicants must have the right to work in the UK. At present, Brendoncare is not able to provide Skilled Worker visa sponsorship for this position.