Receptionist & Business Centre Support

LAH Property Marketing; Croydon; On-site; GBP 25,000 - 30,000; Part time

Job summary

A leading company in Croydon is seeking a part-time Receptionist and Business Centre Support. The role involves managing front-of-house tasks, enhancing tenant experience, and supporting marketing strategies. Ideal candidates will have proven customer service skills and a proactive attitude.

Benefits

Company Pension

Referral Programme

Wellness Scheme

Company Events

Qualifications

• Proven experience in a premium front-of-house role.
• Exceptional customer service and interpersonal skills.

Responsibilities

• Provide front of house reception service.
• Manage all front-of-house tasks including couriers and deliveries.
• Assist in marketing strategies and community activities.

Skills

Customer Service

Time Management

Interpersonal Skills

Communication

Tools

Microsoft Office

Apple Mac

Job description

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Description

Receptionist and Business Centre Support

Part time - £15 per hour

East Croydon


We have an exciting opportunity for an experienced and efficient receptionist who is ready to move into a role will additional business centre support responsibilities. The office is ideally located, with coffee shops, Box Park and East Croydon station just a short walk away.

Department: Front of House

Location: Croydon

Compensation: £25,740 / year

Description

Receptionist and Business Centre Support


Part time - £15 per hour


East Croydon


We have an exciting opportunity for an experienced and efficient receptionist who is ready to move into a role will additional business centre support responsibilities. The office is ideally located, with coffee shops, Box Park and East Croydon station just a short walk away.

You will relish a challenge and be highly organised, managing access procedures, contractors and couriers, whilst supporting the business centre manager to build a vibrant community in the serviced offices. You should be well presented with proven experience and confident to take ownership of this busy and varied role.

Salary - £25,740 (33 hours pw) £15ph

Hours - This is a part time role, working on following days:

• Monday – 8.30am – 5.30pm
• Tuesday, Wednesday and Thursday – 9.30am – 5.30pm
  
  

Key Responsibilities

Provide a front of house reception service, with additional responsibilities, which will include:

Reception and building operations

• Own and enhance the reception area to reflect our high standards, providing a warm welcome to the Business Centre
• Manage all front-of-house tasks including couriers, post, calls, and deliveries, ensuring efficient operations
• Build strong relationships with tenants, agents, and contractors to maintain an immaculately presented space and resolve issues swiftly
• Enhance tenant experience through local knowledge, regular communication via e-newsletters, and additional services like discounts and amenities
• If applicable, organise promotional events to support local businesses and community engagement

General management and support

• Assist in marketing strategies, tenant onboarding, and community activities to ensure an active tenant community
• Provide operational and administrative support, including mail handling, booking meeting rooms, and financial operations assistance - invoicing and managing tenant defaults
• Arrange contractor quotes, diarise expiry date of contractor certificates and keep updated spreadsheet
• Maintain the business centre's aesthetic standards and ensure compliance with health and safety legislation
• Support in attracting new tenants, managing inquiries and viewings, and participating in networking events to raise the business centre's profile

Additional tenant experience

• Prepare a local amenities file, becoming an expert on local knowledge
• Create an e-newsletter and communicate regularly with tenants (as required)
• Support and/or research and introduce social engagement services as appropriate and agreed e.g. Fitness Clubs, Networking, Sustainability, Negotiate tenant discount freebies at; local shops, restaurants, gym etc
• Organise / assist in promotional events; Pop up markets – supporting local businesses as appropriate – eg Christmas and summer activities etc
  
  

Skills, Knowledge and Expertise

• Proven experience in a premium front-of-house role with a customer-focused approach
• Immaculate presentation with engaging, welcoming personality
• Exceptional customer service and interpersonal skills, capable of communicating at all levels
• Strong time-management, administration skills, and attention to detail
• Excellent communication skills, both written and oral, and proficient in PC/Microsoft packages, Apple Mac
• Flexible, proactive, with a team spirit and a can-do attitude
• Knowledge in building/facilities management is advantageous
  
  

Benefits

• Company pension
• Referral programme
• Wellness scheme, including a 24-hour confidential helpline and on line GP
• Company events

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Administrative

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