Receptionist - Battenburg Child Development Centre

Hampshire and Isle of Wight Healthcare NHS Foundation Trust; Portsmouth; On-site; GBP 23,000 - 28,000; Full time

Job summary

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is seeking a professional Receptionist for the Battenburg Child Development Centre. The role focuses on delivering a welcoming, efficient front-desk service and supporting clinic bookings and administrative tasks.

The successful candidate will be the first point of contact for patients, families and staff, ensuring accurate check-ins, confidentiality, and smooth day-to-day operations within a busy clinical environment.

Qualifications

• Educated to GSCE Grade 4 or above in English and Maths or equivalent standard.
• Previous typing/word processing experience.
• Disclosure and Barring Service (DBS) check required.

Responsibilities

• Act as first point of contact for patients, families, and visitors in a busy reception setting.
• Manage patient arrivals and room bookings for clinics and meetings while maintaining confidentiality.
• Handle deliveries, scan documents, and support routine administrative tasks.

Skills

Typing

Word processing

Education

GSCE English and Maths or equivalent

Job description

Receptionist - Battenburg Child Development Centre

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

The closing date is 15 November 2026

We are looking for a confident, professional, and customer focused Receptionist to join our busy team at Battenburg Child Development Centre. As the first point of contact for patients, families, healthcare professionals, and visitors, you will play a key role in creating a welcoming and efficient experience.

This is a full time, permanent position supporting both reception administrative functions across the varied teams based at Battenburg Child Development Centre. The role requires excellent communication skills, strong attention to detail, and the ability to multitask effectively in a fast paced environment.

At present, the Trust is unable to offer Skilled Worker visa sponsorship for this post. Applicants must have the right to work in the UK at the time of application.

Main duties of the job

We are seeking a confident and professional individual with a strong commitment to delivering excellent customer service. The ability to multi task effectively in a busy environment is essential for this role.

The post holder will act as the first point of contact for anyone accessing the Battenburg Child Development Centre and will play a key role in supporting the administrative function to ensure that effective and efficient services are provided to patients and families. They will deliver a high quality, professional reception service to all patients, families and staff attending the building.

The role includes ensuring that all patient arrivals are recorded accurately and managing room bookings for clinics and meetings. The post holder will be expected to maintain a high standard of confidentiality at all times, in line with Trust Data Protection policies. They will also be responsible for signing for deliveries and ensuring they are directed to the appropriate team, as well as scanning post, documents and notes when required.

The successful candidate will undertake training and professional development as identified through the annual performance review process. They will be expected to maintain an awareness of the Health and Safety at Work Act and associated Trust policies, taking appropriate action within established guidelines to resolve issues and escalating concerns to their line manager when necessary.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.

Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.

We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.

Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence

Job responsibilities

The post requires a flexible approach working across 5 days between 0830 and 1630 Monday to Thursday and 0830 and 1700 Fridays.

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person Specification

Qualifications

• Educated to GSCE Grade 4 or above in English and Maths or equivalent standard

Experience

• Previous typing/word processing experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

£25,272 to £25,272 a yearPlease note for part time hours the salary will be pro rata