Receptionist - Bank staff

West Suffolk Clinical Commissioning Group; United Kingdom; Remote; GBP 21,000 - 25,000; Full time

Job summary

Riverside Health Centre in Manningtree is seeking a flexible bank Receptionist/Administrator to join our reception and administration team. The role is onsite and covers annual leave, sickness and training, with no fixed hours beyond cover needs.

Key duties include greeting patients, directing to the right service, updating records, handling queries, and supporting the online triage system. Strong IT skills and excellent communication are essential.

Qualifications

• Excellent communication skills and a professional manner.
• Strong IT skills with confidence using computer-based systems.
• Experience in a busy reception or customer-facing environment.
• Flexible with availability to cover service needs.
• Good standard of education including Maths and English.
• Experience with primary care settings is beneficial.

Responsibilities

• Greeting patients and visitors.
• Care navigation and signposting to services.
• Answering queries from patients and external agencies.
• Supporting patients with the online triage system.
• Updating patient records accurately.
• Processing electronic and paper correspondence.
• Liaising with patients via various communication methods.

Skills

Excellent communication skills

Strong IT skills

Reception experience in busy env

Customer service experience

Flexibility with availability

Education

GCSEs in Maths and English

Tools

SystmOne

Job description

About the Role

The Riverside Health Centre are seeking a flexible and pro-active bank Receptionist/Administrator to join their team in Manningtree.
This is a bank role to help cover annual leave, sickness, and staff training within our reception and administration team. The role is fully onsite, and our opening hours are Monday to Friday, 08:00 to 18:30. There are no fixed hours only cover as required.

Responsibilities will include, but are not limited to:

• Greeting patients and visitors
• Care navigation and signposting patients to the appropriate service or clinician
• Answering queries from patients and external agencies
• Supporting patients with the online triage system
• Updating patient records accurately
• Processing electronic and paper correspondence
• Liaising with patients using a variety of communication methods

Interviews will take place on 21st October 2026.

We reserve the right to close this advert early should a suitable candidate be identified before the closing date.

About the Candidate

To considered for this position you will require the following:

• Excellent communication skills
• Strong IT skills and confidence using computer-based systems are essential
• Ideally experience working within a busy reception or customer-facing environment
• The successful candidate will be flexible with their availability to support service needs
• Good standard of education, including Maths and English, along with experience working in a customer service role
• Previous reception experience is desirable, and experience within primary care would be beneficial, although this is not essential
• Experience using SystmOne would be advantageous; however, full training will be provided for the right candidate
• Excellent written and verbal communication skills, strong interpersonal skills, and a friendly, caring, and positive approach towards patients and colleagues

About Us

Riverside Health Centre cares for approximately 6,500 patients. Care is provided by three GP partners, one salaried GP, one nurse practitioner, one paramedic, two practice nurses, and two healthcare assistants.

We are a close-knit and supportive team who work collaboratively to provide the best possible care to our diverse patient population.

We also work closely with four local practices as part of the Stour Estuary Primary Care Network (PCN).

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.