Flexible Bank Receptionist & Admin - Onsite

West Suffolk Clinical Commissioning Group; United Kingdom; Remote; GBP 21,000 - 25,000; Full time

Job summary

Riverside Health Centre in Manningtree is seeking a flexible bank Receptionist/Administrator to join our reception and administration team. The role is onsite and covers annual leave, sickness and training, with no fixed hours beyond cover needs.

Key duties include greeting patients, directing to the right service, updating records, handling queries, and supporting the online triage system. Strong IT skills and excellent communication are essential.

Qualifications

• Excellent communication skills and a professional manner.
• Strong IT skills with confidence using computer-based systems.
• Experience in a busy reception or customer-facing environment.
• Flexible with availability to cover service needs.
• Good standard of education including Maths and English.
• Experience with primary care settings is beneficial.

Responsibilities

• Greeting patients and visitors.
• Care navigation and signposting to services.
• Answering queries from patients and external agencies.
• Supporting patients with the online triage system.
• Updating patient records accurately.
• Processing electronic and paper correspondence.
• Liaising with patients via various communication methods.

Skills

Excellent communication skills

Strong IT skills

Reception experience in busy env

Customer service experience

Flexibility with availability

Education

GCSEs in Maths and English

Tools

SystmOne

Job description

Riverside Health Centre in Manningtree is seeking a flexible bank Receptionist/Administrator to join our reception and administration team. The role is onsite and covers annual leave, sickness and training, with no fixed hours beyond cover needs.

Key duties include greeting patients, directing to the right service, updating records, handling queries, and supporting the online triage system. Strong IT skills and excellent communication are essential.