Receptionist

Hamberley Care Management Limited; Twyford; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive salary

28 days holiday

Bonus scheme linked to quality rating

Pension

Team culture

Training and development

Employee Assistance Programme

Discounts and offers

Free on-site parking

Refer a Friend bonus

Job summary

Hamberley Care Homes is seeking a receptionist to manage the reception area at Thames Wood House in Wargrave, Reading. You will greet visitors, handle calls, and coordinate with residents and staff to ensure smooth daily operations.

The role requires a caring, patient, and professional demeanor, with strong attention to detail and teamwork. Training and ongoing development are offered as part of a supportive, values-driven workplace.

Qualifications

• Experience in Customer Service/Receptionist or Administrative environment or similar role.
• Proficient in Microsoft Office (Word and Excel).
• Caring, patient, and respectful demeanor.
• Excellent attention to detail and organizational skills.
• Ability to work independently and as part of a team.
• Can-Do flexible team worker with ability to manage diverse workload.

Responsibilities

• Greet and direct visitors, family members, residents, district nurses and contractors around the home.
• Be the first point of contact for queries and direct them appropriately.
• Answer incoming calls and document/redirect as needed.
• Maintain a high standard of presentation in the Reception area.

Skills

Customer service

Reception experience

Microsoft Office

Communication skills

Tools

Microsoft Office

Job description

Working as our receptionist, you will be responsible for the Reception area of the home, ensuring this is presented to a high standard at all times.

• Greeting and directing visitors, family members, residents, district nurses and contractors to the home and around the home as appropriate.
• Be the first point of contact for visitors and third parties contacting the home, ensuring queries are dealt with and/or directed in a timely manner.
• Answering incoming telephone calls, ensuring calls are documented and/or redirected accordingly.
  Possess demonstrable experience working within a Customer Service/Receptionist and/or Administrative environment or similar role.
• Proficient in use of Microsoft Office, particularly Word and Excel.
• A caring, patient, and respectful demeanor.
• Excellent attention to detail and organizational skills.
• Ability to work independently and as part of a team.
• To share our values and demonstrate them at all times. "Can-Do" flexible team worker, problem solver, passion for what they do, ability to manage diverse and demanding workload, think out of the box, open to doing things differently.
  If this sounds like you and you're looking for a fulfilling role that makes a genuine impact in the lives of others, this rewarding career is for you.

Due to the high level of interest we anticipate for this role, we may close this advert earlier than the stated closing date to manage applications effectively.

About Thames Wood House

Thames Wood House is a luxurious care home in Wargrave, Reading, part of the award-winning Hamberley Care Homes - offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house - where we screen classic films - to the on-site luxury spa - offering hairdressing, manicures and relaxing therapies - everything has been designed and finished with the care and attention you would expect from a 5-star hotel.

Hamberley People

We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything.

• A competitive salary and benefits package
• 28 days holiday inclusive of Bank Holidays
• Quality-linked bonus scheme - A performance bonus tied to our CQC/CI quality rating, rewarding you for helping us deliver outstanding care.
• Workplace pension for your future security
• A true team culture - A collaborative, encouraging working environment where kindness, respect, and professional pride are at the heart of everything we do
• Excellent training and career development opportunities
• Employee Assistance Programme, occupational health and wellbeing support services
• Everyday saving perks - Access to a wide range of retail discounts and savings
• Free on-site parking
• Rewarding connections - Refer a Friend bonus - earn up to £750 per successful referral because great people know great people.