Receptionist (Bank)

Nuffield Health; Royal Tunbridge Wells; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a leading healthcare charity as a Receptionist, where your empathy and communication skills will make a significant impact on patients' experiences. In this role, you'll be the welcoming face of the hospital, guiding patients and ensuring their comfort. With a focus on exceptional service, you'll handle enquiries, manage appointments, and support clinical staff. This flexible bank position allows you to work ad-hoc shifts, making it ideal for those seeking a rewarding role in healthcare. Embrace the opportunity to contribute to the wellbeing of the nation while enjoying a supportive work environment.

Benefits

Pension Scheme

Discounted Gym Membership (£25/month)

Holiday in line with Working Time Directive

Qualifications

• Experience in healthcare administration or reception preferred.
• Ability to explain sensitive information clearly and sympathetically.

Responsibilities

• Build positive relationships with patients using empathy and customer service skills.
• Prepare clinical paperwork and assist in the smooth running of the department.

Skills

Communication Skills

Customer Service Skills

IT Skills

Empathy

Job description

Receptionist (Bank)

Tunbridge Wells Hospital | Customer | Bank | Ad Hoc

Up to £12.58 per hour

As the UK’s largest Healthcare Charity, we’re here to help look after the wellbeing of the nation. And as the face of Nuffield Health, you’ll help people feel at ease and find their way to where they’re meant to be. If you’re sensitive to people’s needs and passionate about exceptional service, it starts with you.

As a Receptionist at our hospital, you’ll have great communication, IT and keyboard skills. You’re also able to explain sensitive or complicated information in a way that’s clear, sympathetic and easy to understand. Ideally, you have experience of working in healthcare administration or on reception.

You will be the face of Nuffield Health and sensitive to our customer’s needs. As a Receptionist you will;

• Use your empathy and customer service skills to build positive relationships.

• Put people at ease when they visit your department.

• Answer the phone, dealing with enquiries and booking appointments.

• Welcome patients, in person, and directing them to the appropriate changing or waiting rooms.

• Crucially, you will also help the department run smoothly by preparing clinical paperwork, referral forms and charge sheets, plus terms and conditions.

To succeed as a Receptionist you will have;

• Great communication skills

• The ability to explain sensitive or complicated information in a clear, sympathetic and easily understood way

• Ideally, you will have experience of working within Healthcare administration or a relevant reception environment

• Good IT and keyboard skills

• To be available to work shifts (up to 6 or 8hrs) between 6.30 am and 20.00

• To be available to work shifts during school holidays and weekends

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. From Holiday in line with the Working Time Directive, Access to our Pension Scheme and discounted gym membership at £25.00 a month.

Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad-hoc basis to suit the needs of the business and your availability.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as wereceive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.

It starts with you.