Receptionist (Bank)

TN United Kingdom; Royal Tunbridge Wells; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established healthcare charity seeks a compassionate Receptionist to join their team at Tunbridge Wells Hospital. In this role, you will be the welcoming face of the hospital, helping patients feel at ease and guiding them through their visit. Your excellent communication and IT skills will be essential as you manage inquiries, book appointments, and prepare necessary documentation. This position offers flexibility with hours and a chance to make a real difference in people's lives. If you're passionate about exceptional service and want to contribute to the wellbeing of the community, this is the opportunity for you.

Benefits

Holiday Entitlement

Pension Scheme

Discounted Gym Membership

Qualifications

• Experience in healthcare administration or reception preferred.
• Ability to explain sensitive information clearly and sympathetically.

Responsibilities

• Build positive relationships with patients using empathy.
• Answer phone calls, deal with enquiries, and book appointments.
• Prepare clinical paperwork and assist in running the department smoothly.

Skills

Communication Skills

IT Skills

Keyboard Skills

Customer Service

Job description

Social network you want to login/join with:

Client:

Nuffield Health

Location:

Royal Tunbridge Wells, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

ab5ff03cde99

Job Views:

6

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

Tunbridge Wells Hospital | Customer | Bank | Ad Hoc

Up to £12.58 per hour

As the UK's largest Healthcare Charity, we're here to help look after the wellbeing of the nation. As the face of Nuffield Health, you'll help people feel at ease and find their way to where they're meant to be. If you're sensitive to people's needs and passionate about exceptional service, it starts with you.

As a Receptionist at our hospital, you'll have great communication, IT, and keyboard skills. You're also able to explain sensitive or complicated information in a way that's clear, sympathetic, and easy to understand. Ideally, you have experience working in healthcare administration or on reception.

Key Responsibilities:

• Use your empathy and customer service skills to build positive relationships.
• Put people at ease when they visit your department.
• Answer the phone, deal with enquiries, and book appointments.
• Welcome patients in person, and direct them to the appropriate changing or waiting areas.
• Help the department run smoothly by preparing clinical paperwork, referral forms, charge sheets, and terms and conditions.

Requirements:

• Ability to explain sensitive or complicated information clearly and sympathetically.
• Experience in healthcare administration or a relevant reception environment preferred.
• Good IT and keyboard skills.
• Availability to work shifts (up to 6 or 8 hours) between 6:30 am and 8:00 pm.
• Availability to work during school holidays and weekends.

Benefits:

We want you to feel good. Our benefits include holiday entitlement in line with the Working Time Directive, access to our pension scheme, and discounted gym membership at £25.00 a month.

Working on the bank means you are not contracted to a set number of hours per week but work on an ad-hoc basis to suit the needs of the business and your availability.

Join Us:

Join Nuffield Health and create the future you want, today. If you're interested, start your application now. We review applications as they come and may close the advert early if we receive a high volume of applications. Apply soon to be considered for this role.