Receptionist (Bank)

Nuffield Health Tunbridge Wells Hospital; Royal Tunbridge Wells; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a leading healthcare charity as a Receptionist at a prominent hospital, where your exceptional communication and empathy will help patients feel at ease. In this dynamic role, you will be the first point of contact, welcoming patients, managing enquiries, and ensuring smooth operations by handling clinical paperwork. This position offers flexibility with ad-hoc hours, allowing you to balance work with your personal life. Enjoy benefits like discounted gym membership and a supportive work environment that values your wellbeing. If you're passionate about providing exceptional service, this is the opportunity for you.

Benefits

Holiday Entitlement

Pension Scheme

Discounted Gym Membership (£25/month)

Qualifications

• Excellent communication skills to explain information clearly.
• Experience in a healthcare administration or reception environment preferred.

Responsibilities

• Build positive relationships using empathy and customer service skills.
• Answer the phone, deal with enquiries, and book appointments.

Skills

Communication Skills

IT Skills

Keyboard Skills

Customer Service Skills

Empathy

Education

Experience in Healthcare Administration

Job description

5 days ago Be among the first 25 applicants

Tunbridge Wells Hospital | Customer | Bank | Ad Hoc

Up to £12.58 per hour

As the UK’s largest Healthcare Charity, we’re here to help look after the wellbeing of the nation. And as the face of Nuffield Health, you’ll help people feel at ease and find their way to where they’re meant to be. If you’re sensitive to people’s needs and passionate about exceptional service, it starts with you.

As a Receptionist at our hospital, you’ll have great communication, IT, and keyboard skills. You’re also able to explain sensitive or complicated information clearly, sympathetically, and understandably. Ideally, you have experience in healthcare administration or reception.

You will be the face of Nuffield Health and sensitive to our customer’s needs. As a Receptionist, you will:

• Use your empathy and customer service skills to build positive relationships.
• Put people at ease when they visit your department.
• Answer the phone, deal with enquiries, and book appointments.
• Welcome patients in person and direct them to the appropriate changing or waiting rooms.
• Help the department run smoothly by preparing clinical paperwork, referral forms, charge sheets, and terms and conditions.

To succeed as a Receptionist, you will have:

• Excellent communication skills.
• The ability to explain sensitive or complicated information clearly, sympathetically, and understandably.
• Experience in healthcare administration or relevant reception environment (preferred).
• Good IT and keyboard skills.
• Availability to work shifts (up to 6 or 8 hours) between 6.30 am and 8.00 pm.
• Availability to work during school holidays and weekends.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy, and valued. Our benefits include holiday entitlement in line with the Working Time Directive, access to our pension scheme, and discounted gym membership at £25.00 a month.

Working on the bank means you are not contracted to a set number of hours per week but work on an ad-hoc basis according to business needs and your availability.

Join Nuffield Health and create the future you want, today.

If you’re interested, start your application now. We review applications as received and may close the advert early if we receive high volume. Apply promptly to be considered.

It starts with you.