Receptionist - Bank

NHS; Cobham; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading healthcare provider in the UK is seeking a dedicated Receptionist to join their team. In this role, you will provide professional customer service as the first point of contact and handle various administrative tasks. Ideal candidates should demonstrate excellent communication skills, a positive attitude, and be computer proficient. The position offers a supportive environment focused on employee well-being.

Qualifications

• Excellent verbal and written communication skills are essential.
• Confidence in using computers will be required.
• A friendly and welcoming attitude is important.
• Previous experience in handling client complaints is needed.

Responsibilities

• Offer high-quality customer service at reception.
• Answer telephone calls and handle enquiries.
• Complete reception-related administration and maintain databases.
• Ensure the reception area is tidy and liaise with Housekeeping.

Skills

Excellent communication skills

Computer proficiency

Positive attitude

Problem-solving experience

Job description

Overview

This is a temporary Receptionist role at Avery Healthcare, a leading provider of luxury elderly care homes in the UK. The role involves providing professional, high-quality customer service as the first point of contact within the home, as well as completing administrative tasks and maintaining the reception area.

Main duties

As a Receptionist at Avery Healthcare, you will offer professional, high-quality customer service as the first point of contact within the home. You will be responsible for answering the telephone, responding to enquiries, redirecting calls, and recording messages. Additionally, you will complete reception-related administration, maintain databases, and provide administrative assistance as required by the General Manager. Maintaining the tidiness of the reception area and liaising with Housekeeping to ensure standards are maintained will also be part of your role.

About Avery

Avery Healthcare is one of the UK\'s largest providers of luxury elderly care homes. They are passionate about creating meaningful experiences for residents and employees, and offer exceptional care across their growing network of over 100 homes. Avery is a place where people love to work, and they are committed to building a supportive and inspiring environment where employees feel valued and empowered every day.

Job responsibilities

Package Description: At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and were here to celebrate and support you every step of the way. When you join us, youll be making a positive impact on residents lives every day; your compassion and dedication truly make a difference. Were committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, youll experience a culture that values respect, compassion, and a shared commitment to exceptional care. Were now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Receptionist. If this sounds like the place for you, wed love to hear from you!

ABOUT THE ROLE

Your focus as a receptionist will be to offer professional, high quality customer service as first point of contact within the home as well as providing a range of administrative services.

Other responsibilitieswillinclude:

• Answering the telephone and responding to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly.
• Completingreception-related administration,maintainingdatabases,and providing administrativeassistanceas required by the General Manager.
• Maintainingthe general tidiness of the reception area, liaising with Housekeeping to ensure standards aremaintained.

ABOUT YOU

To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do.

Our ideal candidatemust:

• Have excellent communication skills both verbal and written.
• Be confident in using computers.
• Have a positive,friendly,and welcoming attitude.
• Havepreviousexposure to problem-solving and client complaints.

ABOUT AVERY

At Avery, were not just one of the UKs largest providers of luxury elderly care homes were a place where people love to work. We believe that the later years of life should be as enriching as any other, and were passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike.

Please note this role will require:

• ADBS Disclosure check, the cost of which will be met by Avery Healthcare.
• Proof of eligibility to work in the UK.

This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

Person Specification

Qualifications

• To be successful in this role, you should have excellent communication skills, both verbal and written, and be confident in using computers. A positive, friendly, and welcoming attitude, as well as previous exposure to problem-solving and client complaints, are also essential.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.