Receptionist and Business Support Administrator

Smith's (gloucester) Limited; England; On-site; GBP 25,000 - 30,000; Full time

Job summary

A family-run company in England is seeking a professional Receptionist to be the first point of contact for visitors and callers. Applicants should have a minimum of 3 years' experience in a customer service role and possess strong administrative skills. Responsibilities include answering inquiries, greeting visitors, managing the mailbox, and general administration tasks. The role offers perks including a life assurance scheme, gym membership discounts, and career progression opportunities.

Benefits

Life Assurance Scheme

Free on-site parking

Annual salary review

Corporate gym membership discount

Staff discount on group services

Career progression opportunities

Unlimited access to mental health support

Qualifications

• Minimum of 3 years' experience in a customer service/receptionist role.
• Comfortable in a dynamic business environment.
• Proactive, reliable, and able to multitask effectively.

Responsibilities

• Answering telephone enquiries.
• General administrative duties.
• Greeting and assisting visitors.
• Managing the company mailbox.
• Receiving and distributing post.
• Handling daily administration tasks including data input.

Skills

Customer service experience

Strong communication skills

Administrative skills

Multitasking ability

Job description

Who are we?

Smiths (Gloucester) Ltd is a family‑run business, established in 1982 and proudly owned and operated by the Smith family. Over the years, we’ve grown from a single owner‑operated plant hire company into a diverse and multi‑faceted group. Despite our growth, we’ve retained strong family values at the heart of everything we do.

About the Role

We’re looking for a friendly and professional Receptionist to join our team at Brook Farm. In this role, you’ll be the first point of contact for visitors and callers, handling enquiries via telephone and email, and managing a range of general reception duties to ensure smooth day‑to‑day operations.

Key Qualifications

• Have a minimum of 3 years' experience in a customer service/receptionist role
• Be comfortable working in a dynamic, multi‑faceting business environment
• Possess strong communication and administrative skills
• Be proactive, reliable and able to multitask effectively

Key Responsibilities

• Answering telephone enquiries
• General administrative duties
• Greeting and assisting visitors
• Managing the company mailbox and responding to enquiries in a timely manner
• Receive and distribute post
• General daily administration tasks including data input and emails

What We Offer

• Life Assurance Scheme
• Free on‑site parking
• Annual salary review
• Corporate gym membership discount
• Staff discount on group services (inc 50% discount on Skip Hire)
• Career progression opportunities
• Unlimited access to mental health support

Our Core Values

If these values resonate with you, you may be a great fit for our team:

• Honesty – We believe in transparency and integrity in all matters.
• Family Values – We operate with mutual respect, strong ethics, and a close‑knit team spirit.
• Hardworking – We’re firm believers that dedication and effort make anything possible.
• Reliability – We pride ourselves on delivering on our promises.
• Environmental Sustainability – We actively reduce emissions, minimise waste, and recycle over 90% of the waste we process to help build a greener future.