Receptionist and Administrator

Live Nation Entertainment; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in live music and entertainment seeks an Administrator for O2 Academy Brixton. This role involves managing office duties, customer interactions, and supporting the Operations Administrator. Candidates should be organized, self-motivated, and possess strong customer service skills. Join a vibrant team in a dynamic environment.

Qualifications

• Experience in customer service and reception is desirable.
• Ability to prioritize tasks and work under pressure.
• Interest in live music and the venue is a plus.

Responsibilities

• Act as the main point of contact for staff and contractors.
• Manage calls and emails, ensuring smooth communication.
• Maintain office presentation and manage supplies.

Skills

Customer service skills

Time management

Multitasking

Organizational skills

Literacy and numeracy skills

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Job Summary:

Company: Academy Music Group

Location: Brixton, London

Reports to: General Manager

Working Hours: 40 hours

Contract Type: 12 months fixed term contract

Role Description

The role involves providing an effective and efficient service for O2 Academy Brixton and Academy Music Group Head Office, together with administrational duties, in addition to day-to-day office duties such as; distributing post, monitoring office supplies and organising core reception duties.

The role can vary dramatically with the high and low seasons of work within the office so the ideal candidate should be able to work in a high-pressure environment, to multitask, as well as be able to keep themselves busy in quiet periods.

Who you are

Competencies / Skills / Knowledge / Experience

• Good time keeping is essential
• Polite and professional, customer service skills and experience
• Working knowledge of Microsoft Outlook/ Word/ Excel
• Ability to prioritise and multitask
• Good level of literacy and numeracy skills
• Reception experience (desirable)

Behaviours

The following attributes determine how the role will be carried out and are required to be a success

• Interest in live music and the venue
• Punctual and self-motivated
• Can-do attitude with good attention to detail
• Excellent organisational skills
• A team player as well as being able to work independently
• Polite, enthusiastic and pro-active

What the role includes

• To be main point of contact for permanent, visiting staff and contractors
• To ensure the smooth transition of calls and emails to the relevant people/department and dealing with general enquiries for the venue and Head Office
• To greet visitors in a friendly and professional manner and inform the relevant people of their arrival as quickly as possible
• To organise, distribute and process post and deliveries, including post office runs
• To ensure offices are presentable, managed, facilities are stocked and Health and Safety is adhered to
• To log and organise lost property after shows and maintain records, coordinating collection, postage and disposal of lost property
• To assist the Operations Administrator with administrative tasks such as fielding and logging staff guest list requests, distributing monthly phone and email list updates, courier bookings and other ad hoc duties when required.

Equal Opportunities

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

The Company

Academy Music Group (AMG) is the UK’s leading owner and operator of live music and entertainment venues with award-winning credentials. Several of our historic theatres are unique institutions of British music and culture and our vision is to inspire artists and audiences by hosting unforgettable live performances.

AMG is part of Live Nation Entertainment which is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, LN Media and Artist Nation Management.

#AMG

APPLICATION DEADLINE: Monday 26th May 2025. We reserve the right to close applications at any time so encourage early application.