Receptionist/Admissions Clerk

NHS; United Kingdom; Remote; GBP 20,000 - 26,000; Full time

Job summary

The Newcastle upon Tyne Hospitals NHS Foundation Trust is seeking a Receptionist/Admissions Clerk to support the Women’s Services administration team. The role involves registering patients, making appointments, handling calls, and assisting with reception duties as part of the roster.

Applicants should have strong computer literacy, good attention to detail, and experience in reception or administration. The post requires flexibility for evenings and weekends due to 24/7 service operations.

Qualifications

• GCSE standard or equivalent qualification/experience.
• Excellent computer literacy and admin skills.
• Experience in reception and administrative duties.

Responsibilities

• Provide and maintain a 24-hour admissions service for women attending the Maternity Unit.
• Provide an efficient out-patient service for the Maternity Assessment Unit for urgent care.
• Ensure patient documents are prepared and delivered to the maternity unit promptly.
• Provide admissions information to patients, relatives and staff.
• Deal with telephone enquiries promptly.
• Assist and guide patients/visitors on arrival to the hospital.

Skills

Organisational skills

ECDL

Education

GCSE standard or equivalent qualification/experience

Job description

Receptionist/Admissions Clerk

The closing date is 22 September 2026

We are excited to recruit into an administration opportunity within Women's Services to support our Reception and Ward areas.

We invite enthusiastic, self motivated individuals with a positive attitude and excellent computer literacy skills to join the Admin Team to support with all elements of pathway administration - registering patients on to the system, making appointments, taking calls and supporting with reception duties are all part of a typical days' work - along with other tasks allocated on a roster basis.

Within this role there are a clear set of instructions to follow for each part of the roster, therefore ability to follow given instructions and pay attention to detail are a must.

Please note our service runs 24/7 therefore you will be expected to work evenings and weekends.

• Interview Date: 2 October 2026

Main duties of the job

We invite enthusiastic, self motivated individuals with a positive attitude and excellent computer literacy skills to join the Admin Team to support with all elements of pathway administration - registering patients on to the system, making appointments, taking calls and supporting with reception duties are all part of a typical days' work - along with other tasks allocated on a roster basis.

Within this role there are a clear set of instructions to follow for each part of the roster, therefore ability to follow given instructions and pay attention to detail are a must.

About us

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

With around 2 million contacts with patients every year, we deliver care from:

• Royal Victoria Infirmary (RVI)
• Freeman Hospital
• Newcastle Dental Hospital
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the‑art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Job responsibilities

• To provide and maintain an efficient and reliable 24 hour admissions service for women attending the Maternity Unit.
• To provide an efficient out-patient service for women attend the Maternity Assessment Unit for urgent out-patient and day case care.
• To ensure patient documents are prepared and delivered to the maternity unit in a timely manner
• To provide admissions information to patients, relatives and staff
• To deal with telephone enquires promptly
• To provide assistance and guidance to the patients/visitors on arrival to the hospital

Qualifications

• GCSE stand of education or equivalent qualification / experience

Skills

• Organisational skills
• ECDL

Experience

• Experience of reception duties.
• Experience of administrative duties.
• Medical records PAS

Knowledge

• Knowledge of receptionist's role and clerical procedures.
• Awareness of confidentiality.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

The Newcastle upon Tyne Hospitals NHS Foundation Trust