Administrator

Sussex Community NHS Foundation Trust; Bognor Regis; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Flexible working options

Training opportunities

Job summary

Sussex Community NHS Foundation Trust in Bognor Regis is seeking an administrator to be the first point of contact for patients, handling calls and referrals within a central hub.

The role involves handling patient data, coordinating care pathways from referral to discharge, and working with friendly teams to ensure smooth and timely patient experiences.

Full-time 37.5 hours per week with standard hours 08:00-16:00/08:30-16:30/09:00-17:00, based at the Bognor hospital hub.

Qualifications

• Experience in NHS admin or patient-facing roles.
• Ability to handle sensitive data confidentially.
• Strong organisational and communication skills.

Responsibilities

• Be the first point of contact for patients, guiding them to services.
• Manage patient data with accuracy and care in a team setting.
• Work from the central hub at Bognor hospital.

Skills

Telephone communication

Data handling

Team collaboration

Job description

Could you be the first voice a patient hears?
Our Sussex MSK Health admin team are looking for brilliant administrators who can ensure good care happens for our patients. Our administrators are an invaluable part of the service.
The service helps people who are experiencing MSK (aka musculoskeletal, muscle and bone) conditions, stewarding patients through options for their care from Referral to discharge.
We want to make a person’s care as straightforward as possible, by providing one point of contact as close to their home as we can.

Please note: Due to recent changes in UK immigration and visa rules, this role may not be eligible for Skilled Worker visa sponsorship. Applicants who do not currently have the right to work in the UK may not be considered. Candidates requiring sponsorship should review the eligibility criteria on the gov.uk website before applying to assess their eligibility for a Certificate of Sponsorship for this role.
Skilled Worker visa: going rates for eligible occupation codes - GOV.UK
Health and Care Worker visa: If you’ll need to meet different salary requirements - GOV.UK
We currently have 1wte, Full time (37.5 hours per week).
The standard working week as 0800-1600 / 0830-1630 or 0900-1700, Monday-Friday.

Main duties of the Job

• Our administrators are generally the first point of contact for our patients. This means they handle patient data every single day and work within small teams, making sure the people we see experience seamless care.
• Communication is a key part of this telephone-based role, working to get patients to the most appropriate services for their needs accurately and on time.
• The role would be working from our central hub at Bognor hospital.

Please See The Job Description For More Detailed Information

We are the main provider of NHS community services across East and West Sussex, with 6,000 staff serving 1.3 million people. We deliver essential care to adults and children, helping them manage their health, avoid hospital admissions, and reduce hospital stays.
Our Trust vision is to provide excellent care at the heart of the community. We offer opportunities across medical, clinical, support, and corporate services.

Why work for us?

• Positive 2023 NHS Staff Survey results, highlighting compassionate leadership and wellbeing
• Varied environments: community hospitals, patients’ homes, and bases across Sussex
• Flexible working options: part-time, flexi-time, annualised hours, and flexi-retirement
• Excellent training, development, and research opportunities
• Cost-effective workplace nurseries in Crawley, Hove, and Brighton
• Active EMBRACE, Disability & Wellbeing, LGBTQIA+, and Religion & Belief networks
• Level 3 Disability Confident Leader and Veteran Aware Trust
• Beautiful Sussex location near the South Downs and coast

Our values

Compassionate Care, Working Together, Achieving Ambitions, Delivering Excellence guide everything we do.

We embrace diversity and encourage applications from all backgrounds, particularly from ethnically diverse, disabled, and LGBTQIA+ individuals. We aim to create an inclusive environment and support reasonable adjustments during recruitment.
This post may close early if sufficient applications are received.
For further details / informal visits contact: Name: Natasha Odin Job title: Team lead Email address: [e-mail] Telephone number: 01243 623548
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