Receptionist / Administration Support

Progression Solicitors Limited; Barrow-in-Furness; Hybrid; GBP 20,000 - 26,000; Full time

Job summary

Progression Solicitors Limited in Ulverston/Barrow-in-Furness is seeking a friendly Receptionist & Front of House to be the first contact for clients, visitors and callers. The role combines reception duties with administration support to ensure a smooth day-to-day office function.

The successful candidate will work closely with solicitors and the administration team, delivering a warm, professional client experience while managing multiple tasks efficiently.

Qualifications

• Experience in a reception/front-of-house or administrative role.
• Professional communication skills with clients and staff.
• Organised and able to manage competing priorities.
• Calm and positive approach when the office is busy.
• Friendly, approachable and helpful demeanour.
• Excellent attention to detail and discretion.
• Proficient in Microsoft Office and standard office systems.
• Willing to learn and develop knowledge of the legal environment.
• Team player, able to support colleagues when required.
• Experience in a legal environment is advantageous but not essential.

Responsibilities

• Welcome clients and visitors in a warm, professional manner.
• Greet visitors promptly and direct them to staff.
• Handle incoming calls professionally and courteously.
• Take accurate messages and relay promptly.
• Manage client arrivals for appointments and meetings.
• Maintain confidentiality and professionalism with sensitive information.
• Receive, sort and distribute post and deliveries.
• Prepare and send outgoing post and courier items.
• Assist with scanning, photocopying, printing and admin tasks.
• Support general office administration as required.
• Assist colleagues across the firm during busy periods.

Skills

Reception experience

Front of house

Customer service

Administrative tasks

Microsoft Office

Confidentiality

Job description

Job Title - Receptionist / Administration Support

Location - Ulverston / Barrow-in-Furness

Hours - Full time (9am-5pm Monday to Friday), part-time considered

Salary - Based on experience

We are looking for a friendly, professional and highly organised Receptionist & Front of House team member who will be the first point of contact for clients, visitors and callers, creating a warm and professional first impression while ensuring the reception area and day-to-day front-of-house function runs smoothly.

The role will suit someone who enjoys working with people, is confident communicating with a wide range of individuals and can remain calm and organised when managing competing demands.

The successful candidate will work closely with solicitors, support staff and the wider administration team to provide an excellent client experience.

Key Responsibilities

• Welcome clients and visitors to the office in a warm, professional and helpful manner.
• Ensure all visitors are greeted promptly and directed to the appropriate member of staff.
• Handle incoming telephone calls professionally, efficiently and courteously.
• Take accurate messages and ensure they are passed to the appropriate person promptly.
• Manage client arrivals for appointments and meetings.
• Maintain a high level of confidentiality and professionalism when dealing with clients and sensitive information.
• Receive, sort and distribute incoming post and deliveries.
• Prepare and send outgoing post and courier items.
• Assist with scanning, photocopying, printing and general administrative tasks.
• Assist with general office administration as required.
• Support colleagues across the firm during busy periods.

Required Skills:

• Has previous experience in a reception, front-of-house, customer service or administrative role.
• Is confident and professional when dealing with people face-to-face and over the telephone.
• Has excellent communication and interpersonal skills.
• Is organised and able to manage competing priorities.
• Has a calm and positive approach, particularly when the office is busy.
• Is approachable, friendly and genuinely enjoys helping people.
• Has excellent attention to detail.
• Understands the importance of confidentiality and discretion.
• Is comfortable using Microsoft Office and standard office systems.
• Is willing to learn and develop their knowledge of the legal environment.
• Works well as part of a team and is happy to support colleagues when required.

Previous experience within a legal environment would be advantageous but is not essential. We are particularly interested in people who demonstrate excellent customer service skills, professionalism and a willingness to learn.

Our Values

Our values underpin how we work with our clients and with each other:

Communication - We communicate clearly, openly and respectfully.

Responsive - We respond promptly and take responsibility for providing an excellent service.

Empathy - We listen, understand and treat people with kindness and respect.

Pragmatic - We focus on practical solutions and make things as straightforward as possible for our clients.

We are looking for someone who shares these values and will bring them to life in every interaction.

Why choose us?

• A friendly and supportive working environment.
• The opportunity to work within an established and growing local law firm.
• As an employee-owned firm we offer a unique business structure where everyone's contribution matters and all employees share the firms success through tax-free profit distribution in addition to a competitive salary and benefits package.
• Opportunities for training and professional development.
• A varied role with contact across different areas of the firm.

Progression Solicitors is committed to creating an inclusive and supportive workplace and welcomes applications from candidates of all backgrounds.

Progression Solicitors Ltd is a limited company registered in

England and Wales. Registered number: 5513037

Authorised and regulated by the Solicitors Regulation