Receptionist/Administrator

Betsi Cadwaladr University Health Board; Wrexham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading health organization in North Wales seeks an experienced and organized Receptionist for a fixed-term role at Beechley Medical Centre. The ideal candidate will excel in communication and IT skills, contributing to patient care and administrative efficiency. Join a supportive team dedicated to making a difference in the community.

Qualifications

• Experience in a busy reception or office environment.
• Ability to handle multiple tasks simultaneously.

Responsibilities

• Booking appointments and dealing with patient queries.
• Undertaking various administrative duties for smooth running of practice.

Skills

Communication

IT skills

Customer service

Education

Good standard of education

NVQ Level 2 in Administration

Tools

Microsoft Office

EMIS

Oracle

WPAS

Job description

1 month ago Be among the first 25 applicants

Job Overview

THIS POST IS FIXED TERM/SECONDMENT FOR 12 MONTHS DUE TO MEETING THE NEEDS OF THE SERVICE

IF YOU ARE INTERESTED IN APPLYING FOR THE SECONDMENT POSITION, YOU MUST OBTAIN PERMISSION FROM YOUR CURRENT LINE MANAGER PRIOR TO APPLYING FOR THIS POST.

The East Primary Care Team is looking for an experienced, organised and enthusiastic Receptionist to work in our Health Board managed GP Practice (Beechley Medical Centre, Wrexham).

Main duties of the job

The post holder will be booking appointments and dealing with patient queries; therefore, excellent communication skills and a confident telephone manner are required.

Proficient IT skills (including experience of Microsoft Office) are also required, as the post holder will undertake various administrative duties to ensure the smooth day-to-day running of the practice, including data inputting.

The ideal candidate will have experience in a healthcare setting or customer service environment, but full training can be provided to the right candidate.

The post holder may be required to work at other Health Board managed GP practices in the East area on an ad hoc basis to meet service needs and cover staff absences. This will be discussed at interview.

Knowledge of Welsh is desirable; English and/or Welsh speakers are equally encouraged to apply. There is an expectation that the successful candidate will learn Welsh following appointment.

Working for our organisation

If you enjoy a challenge, have a passion for helping others, or are seeking a fresh start, Betsi Cadwaladr University Health Board (BCUHB) in North Wales offers a supportive environment. As Wales' largest health organisation, we provide primary, community, mental health, and hospital services for around 700,000 people across North Wales. Join us and benefit from our organisational values and ‘Proud to Lead’ framework.

We are committed to equality and diversity and are a “Disability Confident Employer”. Please check your email regularly for updates; successful applicants will receive correspondence via the email provided in their application. Applications may be submitted in Welsh; submissions in Welsh will not be treated less favorably.

Detailed Job Description And Main Responsibilities

Full details are available within the supporting documents or by clicking “Apply now” to view in Trac.

Person specification

Qualifications

• Good standard of education
• NVQ Level 2 in Administration or equivalent qualification/experience

Desirable criteria

• ECDL
• IT qualification or word processing (e.g., RSA 2 or equivalent experience)

Experience / Skills / Knowledge

• Experience of using Microsoft Office packages
• Experience of working in a busy reception or office environment
• Experience of dealing with the public on the phone and face-to-face
• Ability to work in a fast-paced, ever-changing environment
• Ability to input information onto a computer system with speed and accuracy
• Ability to handle multiple tasks simultaneously
• Effective communication skills both verbally and in writing
• Ability to resolve issues independently
• Understanding of confidentiality in handling post
• Knowledge of administrative processes

Desirable criteria

• Experience with IT systems (e.g., EMIS, Oracle, WPAS)
• Experience working in a GP surgery or NHS office
• Shorthand skills
• Knowledge of medical terminology

Other Relevant Requirements

• Ability to work independently within a team
• Flexibility to work across different sites as needed
• Welsh speaker (level 3) or willingness to learn Welsh post-appointment