Part Time Receptionist & Administrator

JCA Adventure; Shrewsbury; On-site; GBP 10,000 - 40,000; Part time

Job summary

Join a leading children's activity center as a part-time Receptionist & Administrator. Located in a historic manor house, you will manage guest interactions and administrative tasks, ensuring exceptional service. This seasonal role offers a vibrant team environment and various employee benefits.

Benefits

Employee Discounts

Friends & Family Days

Staff Events

Qualifications

• Previous administrative and/or reception experience required.
• Proficiency in Microsoft Office (Word, Excel, Outlook) is essential.

Responsibilities

• Manage the reception desk and greet guests.
• Handle guest questions and issues via phone, email, and in person.
• Prepare guest arrival documents and distribute room keys.

Skills

Customer Service

Organizational Skills

Communication

Education

Administrative Experience

Tools

Microsoft Office

Job description

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We are looking for a part-time Receptionist & Administrator to join our vibrant team at our Children’s Activity Centre, Condover Hall, located just on the outskirts of Shrewsbury. Condover Hall is a Grade I listed Elizabethan sandstone building, known as the grandest manor house in Shropshire, situated in a conservation area on the outskirts of Condover village.

Our Administration team are the heart of our operation, handling guest welcomes, queries, and operational administration.

This is a seasonal part-time vacancy from now until 24th October 2025, with the option to return for the 2026 season.

Benefits

• Staff events - participate in various events at Condover Hall
• Employee discounts - access to the Benefit Hub app for savings on shopping, high street purchases, and holidays within the group
• Friends & Family Days - enjoy free activities like abseiling or canoeing with your family or friends at our resort

The Details

• Up to £12.32 per hour
• Part-time position working 8 hours every Sunday
• Accommodation is not provided; own transport required due to location

Day-to-Day Responsibilities

• Manage the reception desk and greet guests
• Handle guest questions and issues via phone, email, and in person
• Provide exceptional customer service
• Answer calls and relay messages professionally
• Prepare guest arrival documents and distribute room keys
• Record guest information and communicate with other departments (e.g., dietary needs, meal numbers)
• Create gift shop and mealtime schedules for guests
• Allocate rooms based on availability and needs
• Organize and return lost property
• Maintain the reception notice board with current information
• Coordinate with on-site departments and the Brighton Office
• Conduct site tours for potential guests
• Perform additional administrative tasks as needed

Candidate Requirements

• Previous administrative and/or reception experience
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Excellent customer service skills
• Ability to work under pressure, organize, and prioritize
• Collaborative and independent working skills
• Approachable and friendly demeanor, as the first face guests see

*Our Recruitment Team is based at our Head Office in Brighton; we may contact you from a Brighton number (01273).