Outpatient Receptionist/Administrator Trauma and Orthopaedics

Betsi Cadwaladr University Health Board; Rhyl; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading health board in North Wales seeks an Outpatient Receptionist/Administrator for Trauma and Orthopaedics. This role involves providing administrative support, managing appointment bookings, and delivering exceptional customer service in a busy healthcare environment. The ideal candidate will be professional, organized, and able to communicate effectively, with a requirement to speak Welsh. Join a supportive team committed to equality and diversity.

Qualifications

• Experience in customer service environment is essential.
• Good knowledge of IT and ability to prioritize workload.

Responsibilities

• Provide accurate administrative support for appointment booking.
• Maintain confidentiality while dealing with patients and medical staff.

Skills

Communication

Organizational Skills

Ability to Speak Welsh

Education

Good General Education

NVQ Level 2 in Administration or Customer Services

Tools

Patient Administration Systems

Windows Applications

Job description

Outpatient Receptionist/Administrator Trauma and Orthopaedics

Join to apply for the Outpatient Receptionist/Administrator Trauma and Orthopaedics role at Betsi Cadwaladr University Health Board

Job Overview

To provide an accurate and prompt administrative function to facilitate the delivery of an efficient and effective appointment booking service. To provide comprehensive reception and booking support for Trauma and Orthopaedic services, demonstrating a courteous, professional, and sensitive manner at all times.

The ability to speak Welsh is essential for this post - minimum level 3.

Main duties of the job

The postholder will be part of a cohesive and integrated admin team. Duties include maintaining strict confidentiality and dealing with patients, carers, relatives, medical staff, and other service users via telephone and in writing, with courtesy and discretion at all times.

Working for our organisation

If you relish a challenge, have a passion to help others, or want a fresh start, Betsi Cadwaladr University Health Board (BCUHB) in North Wales offers a supportive environment. We are committed to promoting equality and diversity, and we welcome applicants under the “Disability Confident Employer” scheme.

Application details

Please check your email regularly for correspondence. Applications can be submitted in Welsh; submissions in Welsh will not be treated less favorably than those in English.

Person specification

Qualifications

• Good general education (Essential)
• NVQ Level 2 in relevant Administration or Customer Services (Desirable)

Experience

• Experience in customer service environment (Essential)
• Experience within a busy office environment (Desirable)

Aptitudes and Abilities

• Ability to speak Welsh
• Ability to prioritize workload
• Excellent communication and organizational skills
• Ability to work under pressure and meet deadlines
• Good knowledge of IT and Windows applications, including patient administration systems

Values & Other

• Approachable, professional, and able to handle difficult/emotional situations
• Flexible attitude towards duties
• Ability to work independently and as part of a team
• Friendly telephone manner