Receptionist / Administrator

Cardiff and Vale University Health Board; Whickham; On-site; GBP 21,000 - 27,000; Full time

Job summary

Glenpark & Teams Medical Services is seeking a receptionist/administrator for a busy general practice setting. You will greet patients, answer enquiries, and direct them to the correct healthcare professional while maintaining confidentiality and a courteous bedside manner.

Role involves handling repeat prescriptions, coordinating appointments, and using EMIS Web within a supportive team across two sites in Gateshead. Monday–Friday, strong English/Maths literacy required.

Qualifications

• Good standard of basic education, especially in English and Mathematics.
• Good communication skills and ability to interact with patients and staff.
• Ability to work under pressure and maintain confidentiality.
• Experience working in General Practice or NHS environment is desirable.

Responsibilities

• Greet patients and visitors and maintain a welcoming disposition.
• Answer general enquiries and explain surgery procedures.
• Navigate patients to the appropriate professional and access services.
• Register NHS patients and supply essential information about the practice.
• Receive and process requests for repeat prescriptions and record messages.

Skills

Communication skills

Interpersonal skills

Work under pressure

Teamwork

Confidentiality

EMIS Web knowledge

Education

Basic education (English & Maths)

Tools

EMIS Web

Job description

You will be the first point of contact for patients and will project a positive and friendly image to both patients and other visitors, either in person or via the telephone. You will receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective manner. You will also undertake a variety of administrative duties to assist in the smooth running of the practices., The below list is not exhaustive but contains some of the main duties of the role:

• Greet patients and visitors to the practice and maintain a welcoming disposition at all times
• Answer general enquiries and explain surgery practice and procedures.
• Navigate patients to the most appropriate professional
• Register new NHS patients, and supply all new patients with the essential information about the practice.
• Receive and process requests for repeat prescriptions
• Record and pass on electronic messages to district Nurses, Health Visitors and other attached staff where appropriate
• Arrange follow-up appointments with doctors, nurses and other health professionals
• Answer all telephone calls in a courteous manner and deal with them appropriately
• Scanning/coding/processing documents and contacting patients as required. The successful candidate will be well organised, have good interpersonal skills and have the ability to work under pressure., Good standard of basic education, especially in English and Mathematics, Good communication skills.
• An understanding, acceptance and adherence to the need for strict confidentiality.
• Practical experience of working within a team
• Ability to work under pressure
• Ability to work Monday-Friday, Experience of working in General Practice or the NHS environment would be highly desirable.
• Knowledge of EMIS Web clinical systems.
• Pleasant and articulate.
• Experience of working with public/patients
• Experience of working in primary care, Experience of working in General Practice or the NHS environment would be highly desirable.
• Knowledge of EMIS Web clinical systems.
• Pleasant and articulate.
• Experience of working with public/patients
• Experience of working in primary care

Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Glenpark & Teams Medical Services is a busy general practice based in Teams and Dunston, Gateshead. We operate across two sites and offer primary care services to over 14,500 patients. This is an excellent opportunity to join our team of dynamic and forward-thinking receptionists and administrators based over both sites.

Glenpark & Teams Medical Services have been serving the surrounding area for over 100 years.