Medical Administrator

Cardiff and Vale University Health Board; Tees Valley; On-site; GBP 18,000 - 23,000; Full time

Job summary

Hart Medical Practice is seeking an enthusiastic Medical Receptionist/Administrator to join the team for approximately 12 months to cover maternity leave. You will handle patient reception, appointment requests, and basic admin while adhering to IG and confidentiality standards.

The role requires good communication, IT skills, and experience in GP reception work. Training and support will be provided for the right candidate, with a focus on teamwork and patient care.

Qualifications

• Experience in reception work.
• Good IT and keyboard skills are essential.
• GCSE Math/English at level C or above; relevant certifications are advantageous.

Responsibilities

• Greet and assist patients and direct them to the appropriate service or clinician.
• Process appointment requests for future visits by phone and in person.
• Handle referrals to community services using SystmOne and NHS email.
• Maintain confidentiality and comply with information governance policies.
• Keep reception areas tidy and ensure sessions run smoothly.
• Record patient information accurately and manage basic administrative tasks.

Skills

IT skills

Keyboard skills

Communication skills

Reception experience

Education

GCSE Maths C or above

GCSE English C or above

AMSPAR Receptionist certificate

NVQ II in Customer Care

Tools

SystmOne

Job description

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way., Patient and Community Services Face to Face contact with patients and visitors. Welcoming patients and communicating with members of the practice team. Handing completed repeat prescriptions to patient and checking names and address. Process appointment requests for future appointments from patients by telephone and in person. Deal with visits requests and liaise with GP and patient. Administration To have a thorough knowledge of all practice procedures. To work in accordance with written protocols. To work with various IT programmes and Clinical Systems. Filing and Photocopying as requested. Data entry. Process patients change of address with a knowledge of practice area. Scanning letters and filing into patients clinical record using a document management tool. Making referrals to community services using SystmOne and NHS email.,

• Comply with all Information Governance Policies.
• Comply with all systems for data security and protection.
• Must complete annual IG training.
Premises and Equipment Clear rooms after surgeries. Ensure building security and report any problems. Maintain stock and monitor stationery levels in all rooms. Tidy waiting areas and surgery ready for next session. Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & safety The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:
• Using personal security systems within the workplace according to practice guidelines.
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
• Making effective use of training to update knowledge and skills.
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
• Actively reporting of health and safety hazards and infection hazards immediately when recognised.
• Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
• Undertaking periodic infection control training (minimum annually).
• Reporting potential risks identified.
Equality and diversity The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/professional development The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality The post-holder will strive to maintain quality within the practice, and will
• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability for own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
• Work effectively with individuals in other agencies to meet patients needs.
• Effectively manage own time, workload and resources
Communication The post-holder should recognise the importance of effective communication within the team and will strive to:
• Communicate effectively with other team members.
• Communicate effectively with patients and carers.
• Recognise peoples needs for alternative methods of communication and respond accordingly.
Contribution to the implementation of services The post-holder will
• Apply practice policies, standards and guidance.
• Discuss with other members of the team how the policies, standards and guidelines will affect own work.
• Participate in audit where appropriate.
• Any other tasks allocated by managers
  We are a busy 6 doctor GP practice and we require an enthusiastic, and versatile Medical Receptionist/Administrator to join our friendly team for a period of approximately 12 months to provide Maternity Leave cover.
General practice is a challenging environment that requires a flexible and calm approach with the ability to multi-task and work under pressure at peak times and given the nature of the position the applicant must have good communication skills. The ideal candidate will be a highly motivated team player who has customer service/patient experience. IT and keyboard skills are essential. A working knowledge of SystmOne would be advantageous although training will be provided for the right candidate. Experience of working in a GP practice and knowledge of medical terminology are also advantageous but not a necessity.,
• Smart, polite and confident.
• Planning and organising.
• Performing under pressure.
• Adaptability.
• Using initiative.
• Team working.
• Self motivated.
• Flexibility.
• Confidentiality.
Good standard of general education.
• GCSE Mathematics C (equivalent) or above.
• GCSE English C (equivalent) or above., AMSPAR Receptionist certificate.
• NVQII in Customer Care., Experience of reception work.
• Experience of working within General Practice., Excellent communication skills (Written and Oral).
• IT skills.
• Clear, polite telephone manner.
• Time Management and the ability to work to deadlines.
• Problem solving skills.
• Interpersonal skills.
  At Hartlepool and Stockton Health GP Federation our guiding aim is to improve the health and wellbeing of local people. Relationships are key to everything we do and by working with our practice members and their Primary Care Networks, as well as other local partners, we strive to provide excellent services that help people to live their best lives.
As part of this support, we are hosting this job advert on behalf one of our member practices, Hart Medical Practice.