Healthcare Front Desk & Patient Services Coordinator

Cardiff and Vale University Health Board; Whickham; On-site; GBP 21,000 - 27,000; Full time

Job summary

Glenpark & Teams Medical Services is seeking a receptionist/administrator for a busy general practice setting. You will greet patients, answer enquiries, and direct them to the correct healthcare professional while maintaining confidentiality and a courteous bedside manner.

Role involves handling repeat prescriptions, coordinating appointments, and using EMIS Web within a supportive team across two sites in Gateshead. Monday–Friday, strong English/Maths literacy required.

Qualifications

• Good standard of basic education, especially in English and Mathematics.
• Good communication skills and ability to interact with patients and staff.
• Ability to work under pressure and maintain confidentiality.
• Experience working in General Practice or NHS environment is desirable.

Responsibilities

• Greet patients and visitors and maintain a welcoming disposition.
• Answer general enquiries and explain surgery procedures.
• Navigate patients to the appropriate professional and access services.
• Register NHS patients and supply essential information about the practice.
• Receive and process requests for repeat prescriptions and record messages.

Skills

Communication skills

Interpersonal skills

Work under pressure

Teamwork

Confidentiality

EMIS Web knowledge

Education

Basic education (English & Maths)

Tools

EMIS Web

Job description

Glenpark & Teams Medical Services is seeking a receptionist/administrator for a busy general practice setting. You will greet patients, answer enquiries, and direct them to the correct healthcare professional while maintaining confidentiality and a courteous bedside manner.

Role involves handling repeat prescriptions, coordinating appointments, and using EMIS Web within a supportive team across two sites in Gateshead. Monday–Friday, strong English/Maths literacy required.