Receptionist / Administrator

The Grove; Swansea; On-site; GBP 12,000 - 16,000; Part time

Job summary

The Grove in Swansea is seeking a dedicated administrative assistant to join our busy practice team on a 24-hour-a-week contract. You will handle front-desk tasks, manage appointments, answer calls, process referrals, and support GP and nursing staff in daily operations.

Full training will be provided; prior office experience is desirable and NHS Pension Scheme benefits apply. The role involves contributing to high-quality patient service within our medium-sized practice and collaborating with

Qualifications

• Office experience is desirable and experience working in a Primary Care setting is advantageous.
• Full training and mentoring will be provided.
• NHS Pension Scheme benefits apply.

Responsibilities

• Open / close the surgery in the mornings / evenings.
• Answer telephone calls from patients, other health professionals and the public.
• Book appointments for patients.
• Process requests on askmyGP and care navigate as appropriate.
• Register new patients and deduct leaving patients.
• Organise prescriptions for GPs to sign (by hand and electronically).
• Open and process mail that is received by the practice.
• Process documents via the Welsh Clinical Communications Gateway (WCCG).
• Make urgent blood test appointments on behalf of the GPs.
• Check stationery stock in consulting rooms and replenish as necessary.
• Attend practice nights out!

Skills

Office experience

Job description

We are looking to employ a new member of staff for a total of 24 hours (3 days) per week. However, additional ad hoc hours are likely to be available most weeks due to staff annual leave.

The main duties of the role are as follows:

• Open / close the surgery in the mornings / evenings.
• Answer telephone calls from patients, other health professionals and members of the public.
• Book appointments for patients.
• Process requests received on our askmyGP system and care navigate as appropriate.
• Register new patients and deduct leaving patients.
• Organise prescriptions to be signed by GPs both by hand and electronically.
• Open and process mail that is received by the practice.
• Process documents received via the Welsh Clinical Communications Gateway (WCCG).
• Make urgent blood test appointments on behalf of the GPs.
• Check adequate supply of stationery / stock in consulting rooms and replenish as necessary.
• Attend practice nights out!

We are looking for an enthusiastic, flexible and motivated individual to join our busy administrative team. Office experience is desirable and experience working in a Primary Care setting is advantageous. However, full training and mentoring will be provided., We are a hard-working but friendly team who pride ourselves on providing the best service possible to our patients. Our salary and holiday scheme is largely based upon the NHS 'Agenda for Change' system which means that our benefits are in line with NHS staff working within secondary care. All our staff are automatically entered into the NHS Pension Scheme.

We are a medium-sized practice with a list of approximately 8,800 patients based across a broad area of Swansea. Our clinical team consists of 5 GP partners, 3 salaried GPs and a varying number of GP trainees. Our nursing team consists of 2 nurses and 1 healthcare assistant. Our admin team is made up of 13 members of staff including our practice manager and deputy practice manager.