Gp Receptionist/Administrator

Cardiff and Vale University Health Board; Huddersfield; On-site; GBP 18,000 - 23,000; Part time

Job summary

Cardiff and Vale University Health Board is seeking a friendly Receptionist for a general practice in Huddersfield. The role focuses on patient welcome, appointment scheduling, and handling telephone inquiries while supporting doctors and nurses during surgeries.

You will manage patient records, assist with registrations, and coordinate with health staff and external services. GCSE English and Maths are required, with knowledge of Systmone preferred.

Qualifications

• Good communication skills both written and verbal.
• Excellent interpersonal skills and a genuine desire to deliver a caring and efficient reception service.
• Good Team Worker
• Flexible to working pattern as changes may need to be made at short notice.
• Willingness to provide holiday and sickness cover when needed.

Responsibilities

• Answering all incoming telephone calls and passing on messages.
• Greet patients and assist with registrations and paperwork.
• Make appointments via the computerised system.
• Support Doctors and Nurses during surgery times as required.
• Liaise with staff and external providers and arrange transport as necessary.
• Maintain patient records (electronic and paper).
• Ensure clinics have required paperwork and forms.
• Cover for Reception Team Members as required.

Skills

Good communication

Interpersonal skills

Team player

Flexible working

Holiday/sick cover

Education

GCSE English

GCSE Maths

Tools

Systmone

Job description

It is the duty of each Receptionist to assist in the smooth running of the Practice in general, working within the Reception area. To project a positive and friendly image to our patients and other professionals who may contact us either in person or via the telephone., 20.5 hours weekly + holiday cover Answering all incoming telephone calls. Diverting them as appropriate and/or taking and passing on messages. Dealing with all telephone queries/requests from patients and acting as liaison to other staff members and professionals. Making appointments via the computerised system Greeting patients at reception, noting their arrival and dealing with any query or request as appropriate. Supporting and assisting the Doctors and Nurses during surgery times as required. Liaising with secondary care providers and arranging transport as necessary. Dealing with repeat prescription requests. Assisting patients with registrations and processing the paperwork. Filing all patient information in electronic record and/or paper records. Maintaining patient electronic medical record. Accessing information when required. Daily preparation of the Doctors and Nurses clinical rooms. Ensuring Doctors surgeries are stocked with the necessary paperwork and forms to enable their surgeries to proceed without interruption. Maintaining and encouraging adequate security measure, ensuring all clinic rooms are locked when not in use. Liaising with attached staff, including Health Visitors, District Nurses, Midwives, Counsellors etc as required. Supporting and encouraging other members of the Practice Team. Maintaining the Health and Safety of all staff, patients and visitors. Any other duties requested by the Doctors and Practice Manager. Name badges are to be worn at all times. Cover for Reception Team Members as and when required.
Good communication skills both written and verbal. knowledge of Systmone computer software. Positive Attitude Excellent interpersonal skills and a genuine desire to deliver a caring and efficient reception service. Good Team WorkerGood standard of computer Literacy Flexible to working pattern as changes may need to be made at short notice. Willingness to provide holiday and sickness cover when needed,

• GCSE grade A to C in English and Maths, Preferably knowledge of working in a General Practice Reception team
• IT Literate including knowledge of Systmone computer systems
  We are a small practice with approximately 4300 patients based in the Marsh area of Huddersfield. Our team includes 2 GPs, ANP, Practice Nurse, 2 HCAs and our Admin & Reception Team.