Receptionist / Administrator

The Surgery; Pontefract; On-site; GBP 18,000 - 23,000; Full time

Job summary

Stuart Road Surgery in Pontefract is seeking a cheerful Receptionist/Administrator to join our small, dedicated team. The role is full-time, 37 hours per week, with a swing shift pattern between early and late weeks, and hours from 8am to 6:30pm.

You will handle calls, greet patients, explain arrangements, manage appointments, process payments for private services, assist with home visit requests, and support clinical staff with administration while keeping the reception area tidy and secure.

Qualifications

• Previous primary care experience desirable.

Responsibilities

• Receive, make and divert calls as required.
• Meet, greet and book in patients visiting the practice
• Explain practice arrangements to new patients
• Advise patients of charges for private services and issue receipts
• Respond to queries from patients and visitors
• Enter requests for home visits
• Ensure that prescriptions are forwarded appropriately
• Open up premises at start of day and secure building at end of day
• Provide administrative support for clinical staff
• Scanning/Disposal/ Filing of patient correspondence

Job description

A rare opportunity has arisen at Stuart Road Surgery for a Receptionist / Administrator. We are looking for an enthusiastic and motivated individual to join our small, but dedicated team at Stuart Road Surgery. The position is for 37 hours per week between the hours of 8am and 6.30pm - We operate a \"swing shift\" working pattern, working early and late alternating weeks. Due to the complex nature of Primary Care settings (GP surgeries) previous primary care experience will be highly desirable., This is not an exhaustive list:

• Receive, make and divert calls as required.


• Meet, greet and book in patients visiting the practice


• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover


• Advise patients of relevant charges for private services, accept payments and issue receipts


• Respond to all queries and requests for assistance from patients and other visitors


• Enter requests for home visits


• Ensure that requests for prescriptions are forwarded to the prescription clerk or Duty Doctor as appropriate


• Action requests for ambulance transportation


• Ensure reception, waiting area and own workstation are kept neat and tidy


• Receiving/handling specimens from patients, ensuring they are processed and recorded appropriately whilst observing H&S regulations


• Processing tasks daily and dealing with urgent tasks as soon as they arrive.


• Accessing practice emails and distributing/actioning them as appropriate


• Open up premises at the start of day and make all necessary preparation to receive patients


• Secure premises at end of day, ensure the building is totally secured, internal lights off and alarm is activated


• To have a thorough knowledge of all practice policies, procedures and protocols, ensuring we work in accordance with these


• Provide administrative support for clinical staff.


• Scanning/Distribution/Filing of patient/hospital/external agency correspondence as necessary.


• Updating patient details

Stuart Road Surgery is a small, but friendly GP training surgery located at the edge of Pontefract town centre.

We serve around 7200 patients and have 2 x GP partners, 5 x Salaried GP's, 2 x Practice Nurses and 1 x Healthcare Assistants along with our existing team of reception and administrative staff, operations manager and a practice / business manager.