Receptionist/Administrator

NHS; Stockport; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading healthcare provider is seeking a diligent Receptionist to join their team for 28 hours a week. The role requires managing patient interactions, supporting the clinical team, and performing various administrative duties to ensure smooth operations. Flexibility with working hours is essential to accommodate the needs of the practice.

Benefits

25 days annual leave + Bank holidays

Birthday annual leave

Breakfast and Fruit basket

Sanitary baskets in staff toilets

Summer Party paid for by the Practice

Christmas Party paid for by the Practice

Qualifications

• Educated to GCSE or equivalent.
• Active Signposting or Care Navigator Training Qualification.
• Healthcare Qualification (level 2) or equivalent.

Responsibilities

• Process and effectively signpost patients to the appropriate healthcare professional.
• Answer incoming phone calls and manage appointment requests.
• Maintain a clean and tidy working area.

Skills

Experience of working with the public

Experience in a healthcare setting

Signposting

Data entry

Education

GCSE or equivalent

Healthcare Qualification (level 2)

Job description

We are looking for a receptionist to join our team for 28 hours a week:

The successful candidate will be required to be flexiblewith hours between 7am-8pm Monday to Friday to accommodate staff holidays etc.

The shift pattern will be:

Monday 7am - 1pm

Tuesday 2pm - 7pm

Thursday 8am -1pm

Friday 2pm- 7pm

The successful candidate will be responsible for undertakinga wide range of reception and administrative duties and the provision ofgeneral support to the multidisciplinary team.

Duties can include but are not limited to, greeting anddirecting patients, patient registration, booking appointments, processing ofinformation (electronic and hard copy) and assisting patients as required.

To act as the central point of contact for patients, thedistribution of information, messages and enquiries for the clinical team,liaising with multidisciplinary team members and external agencies such assecondary care and community service providers.

Main duties of the job

To support the practice clinical team by signposting patients tothe appropriate healthcare professional or service, working as part of thepractices multidisciplinary team.

The receptonist will also be expected to undertake receptionduties as part of the role, supporting the administrative team in delivering a polite and professional service to the entitled patient population.

About us

We have a large team of clinical and non-clinical staff including:

GP Team

• 6 GP Partners
• 2 Trainee Doctors

Nursing Team

• 2 Trainee Advanced Nurse Practitioners
• 1 Trainee Nurse Associate
• 2 Nurse Associates

Pharmacy Team

Management Team

• Practice Manager
• Operations Manager

As well as a large Practice Team we also have an extensive Tame Valley PCN Team.

As an employer we offer the following benefits:

• 25 days annual leave + Bank holidays (which increases with length of service)
• Birthday annual leave
• Breakfast and Fruit basket
• Sanitary baskets in staff toilets
• Summer Party paid for by the Practice
• Christmas Party paid for by the Practice

Job responsibilities

Thefollowing are the core responsibilities of the Receptionist.There may be, onoccasion, a requirement to carry out other tasks; this will be dependent onfactors such as workload and staffing levels:

• a.Processand effectively signpost patients to the appropriate healthcare professionaldepending on the presenting condition
• b.Answerincoming phone calls, transferring calls or dealing with the callers requestsappropriately
• c.Processpatient requests for appointments
• e.Initiatecontact with and respond to requests from patients, team members and externalagencies
• f.Enterread/SNOMED CT code data on EMIS Web
• g.Photocopydocumentation as required
• h.Dataentry of new and temporary registrations and relevant patient information asrequired
• i.Inputdata into the patients healthcare records as necessary
• j.Directrequests for information, e.g., SAR, insurance/solicitors letters and DVLAforms, to the administrative team
• k.Manageall queries as necessary in an efficient manner
• l.Maintaina clean, tidy, effective working area at all times
• m.Monitorand maintain the reception area and noticeboards
• n.Supportall clinical staff with general tasks as requested
• o.Undertakeall mandatory training and induction programmes

Person Specification

Experience

• Experience of working with the public
• Experience of working in a healthcare setting

Qualifications

• Educated to GCSE or equivalent
• Active Signposting or Care Navigator Training Qualification
• Healthcare Qualification (level 2) or working towards gaining equivalent level

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.