Receptionist/Administrator

Dorset HealthCare University NHS Foundation Trust; Poole; On-site; GBP 8,000 - 10,000; Part time

Job summary

Poole Healthcare Centre in Poole is recruiting an administrator on a 15‑hour per week basis to support the busy reception and clinical teams. You will handle telephone queries, book appointments, download referrals, manage post and electronic medical records, and contribute to a friendly patient experience.

The role requires high organisation, excellent communication and a commitment to customer-focused service. DBS check is required; visa sponsorship is not available.

Qualifications

• High organisational skills and excellent communication.
• Strong commitment to delivering a customer-focused service.
• Ability to manage multiple and diverse work streams in a busy department.
• DBS check required; visa sponsorship not available.
• Right to work in the UK without sponsorship.

Responsibilities

• Answer telephone queries and arrange appointments.
• Download referrals and manage post.
• Handle patient/hospital correspondence and data input.
• Provide administrative support to the clinical team and cover reception.

Skills

Administrative skills

Communication skills

Data entry

Customer service

Reception duties

Tools

Electronic medical records

Job description

Poole Healthcare Centre provides an assessment, diagnostic and treatment service at Poole Healthcare Centre, 1st Floor Boots the Chemist, Dolphin Shopping Centre, Poole.

The administration team is currently looking to recruit an administrator to work 15 hours per week. The role includes dealing with a range of telephone queries, arranging appointments, downloading referrals, post, managing patient and hospital correspondence, data inputting and problem solving whilst covering the reception. In addition to dealing with patients a key part of this role is to provide administrative support to the clinical team to enable them to run their clinics effectively.

You will need to be highly organized with excellent communication skills and a strong commitment to delivering a customer focused service. This is a very busy department and you will be required to effectively manage multiple and diverse work streams.

For Further Details / Informal Visits Contact

Beverley Wrixon Clinic Support Supervisor 01202 493250

To provide an efficient and friendly Reception and Administrative service to support the delivery of excellent patient care.

To ensure that patients and contacts with the service are dealt with in a friendly, empathetic and profession manner and to help ensure that the patient experience is positive for all.

To assist in the provision of a comprehensive, high quality and efficient outpatient service including the management of electronic medical records.

Employment in this post requires an Standard Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of.

Please note visa sponsorship for this role is unfortunately not available. Ensure you hold valid right to work in the UK and will not require sponsorship if successful.

At Dorset HealthCare we’re on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We’re a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.

We do things differently here – it’s one of the reasons the CQC rated us ‘outstanding’ in 2019. It’s also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you’re looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you’ll be part of a strong team, challenge yourself, build a career, and teach us what we don’t know. And you’ll be working towards our vision to create healthier lives, empowered citizens and thriving communities.

Name: Beverley Wrixon Job title: Clinic Support Supervisor Email address: [e-mail] Telephone number: 01202 493250