Receptionist/Administrator

Russell & Russell; Oldham; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

25 days holiday + bank holidays + accr

Birthday holiday

Life insurance – 2x annual salary

Referral schemes (PI, Conveyancing, W&

Discounted Services (Conveyancing, W&

Staff Introduction Scheme (£500)

Monthly raffle – 1st, 2nd & 3rd prizes

Dress down once a month

Annual Christmas Party & Events

Quarterly fruit baskets

Job summary

Russell & Russell seeks a Receptionist/Administrator for our Oldham Office. The role covers front-of-office duties, handling enquiries via phone, email and in person, and providing general administrative support to a busy team.

Hours are 9.00 am–5.00 pm Monday to Friday (1 hour lunch) or potential job share (9.00 am–5.00 pm, 2/3 days). We offer a friendly atmosphere with opportunities for development within a regional law firm.

Qualifications

• GCSE English and Maths at grade C/5 or above.
• Strong organisational skills and attention to detail.
• Professional telephone manner and ability to work in a team.
• Willing to learn and adapt to new tasks.

Responsibilities

• Provide excellent customer service and promote the firm.
• Meet and greet clients; offer refreshments.
• Answer calls, transfer to staff, and handle enquiries by phone, email and in person.
• Arrange appointments and meetings; manage post and filing.
• General office support including typing, scanning, and photocopying.
• Maintain reception desk and front-of-office area.

Skills

Organisational skills

Attention to detail

Phone etiquette

Teamwork

Motivated & reliable

Willing to learn

GCSE English & Maths (C/5+)

Education

GCSE English & Maths (C/5+)

Job description

Hours: 9.00 am to 5.00 pm Monday to Friday (1 Hour Lunch) or will consider a job share 9.00 am to 5.00 pm 2/3 days each week

We have a vacancy for a Receptionist/Administrator to join our Oldham Office.

The position will involve working from front of office, dealing with enquiries by telephone, email and in person.

Job role

Working within a busy office with a friendly team of people, you will be expected to carry out the following duties:

• To provide excellent customer service promoting the firm whenever possible
• Meeting and greeting clients and offering refreshments
• To answer all incoming calls effectively and transfer through to relevant staff
• To make telephone contact with clients and outside bodies
• To undertake filing, scanning, faxing and photocopying when necessary
• To arrange appointments and meetings as required
• Opening, distributing and franking the offices post.
• Administration support such as; opening files, typing and other legal and office administration support as required
• Maintaining the reception desk/area

Skills Required

• Must have good organisational skills
• Must have attention to detail (Accuracy essential)
• Professional telephone manner
• Ability to work well within a team
• Motivated, friendly, confident, reliable & team player
• Eager to learn and develop new skills, flexible
• GCSE level at Grade C/5 and above (or equivalent) in the main academic subjects such as English and Maths.

The traditions and values, which first established Russell & Russell as an early pioneer of legal services continues to serve us well today. We still provide friendly, professional advice in the manner a traditional high street law firm would, but this is now blended with a 21st Century approach.

The practice has grown organically to incorporate ten offices stretching across the Northwest; two in Bolton and one in Atherton, Bury, Chester, Farnworth, Horwich, Middleton, Oldham and Todmorden. Although we pride ourselves on being a regional firm, several of our departments service clients throughout England and Wales

The firm holds a number of industry related accreditations across all its service areas, in particular the Lexcel Practice Management Standard.

• 25 days a year plus bank holidays and an accrual system after 2 years
• Birthday holiday
• Life insurance – 2x annual salary
• Referral schemes (PI, Conveyancing, Family & Wills/Probate)
• Discounted Services (Conveyancing, Family & Wills)
• Staff Introduction Scheme (Refer a success applicant and get £500)
• Monthly Raffle Draw – 1 st , 2 nd & 3 rd prizes
• Dress down once a month
• Annual Christmas Party & Events
• Quarterly fruit baskets

Training & Development

Training and development opportunities

Internal workshops

Compliance webinars