Receptionist / Administrator

Nottingham Counselling Service (NCS); Nottingham; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading organization in mental health care is seeking a part-time Receptionist/Administrator to provide front-of-house support and assist with administrative tasks during evening sessions. The role involves handling client enquiries, managing appointments, and ensuring a welcoming environment. Ideal candidates will have strong communication and organizational skills, along with experience in a similar role. This position offers the opportunity to contribute to a vital service in the community.

Qualifications

• Proven experience in a receptionist or administrative role.
• Excellent verbal and written communication skills.
• Competent in Microsoft Office and general IT applications.

Responsibilities

• Act as the first point of contact for visitors and clients during evening sessions.
• Respond promptly to telephone, email, and in-person enquiries.
• Maintain accurate records and perform routine data entry tasks.

Skills

Communication

Organizational Skills

Attention to Detail

Tools

Microsoft Office

Job description

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Direct message the job poster from Nottingham Counselling Service (NCS)

Chief Executive of Nottingham Counselling Service

Job Title:

Hours:

6 hours per week – Wednesday and Thursday evenings (with potential for additional hours to cover annual leave and sickness)

Location:

Nottingham Counselling Service, Victoria Court, Nottingham

Reports to:

Service and Administration Manager

Job Purpose:

The Receptionist / Administrator at Nottingham counselling service is responsible for providing front-of-house reception cover and supporting administrative tasks during Wednesday and Thursday evening sessions. This role ensures the delivery of a professional, efficient, and welcoming service for clients, staff, and visitors, supporting the smooth operation of NCS services.

The Receptionist and Administrator, as part of the Service and Administration Team, for the delivery of a quality front of house service for our clients. You will handle enquiries (in-person, phone and email) in a professional and timely manner.

You will work alongside colleagues and volunteers in delivering a quality service whilst executing all administrative tasks to the highest standards.

Job Purpose:

The Receptionist / Administrator at Nottingham counselling service is responsible for providing front-of-house reception cover and supporting administrative tasks during Wednesday and Thursday evening sessions. This role ensures the delivery of a professional, efficient, and welcoming service for clients, staff, and visitors, supporting the smooth operation of NCS services.

The Receptionist and Administrator, as part of the Service and Administration Team, for the delivery of a quality front of house service for our clients. You will handle enquiries (in-person, phone and email) in a professional and timely manner.

You will work alongside colleagues and volunteers in delivering a quality service whilst executing all administrative tasks to the highest standards.

Main Responsibilities:

Reception and Client Support:

Act as the first point of contact for visitors and clients during evening sessions.

Respond promptly and professionally to telephone, email, and in-person enquiries.

Liaise with clients and therapists regarding appointment changes, cancellations, and updates.

Assist with client allocation and onboarding, including processing referrals.

Administration:

• Maintain accurate records and perform routine data entry tasks.
• Generate reports on service usage and other data as required.
• Coordinate therapy room bookings and manage the room schedule for evening sessions.
• Ensure filing systems are organised and compliant with data protection regulations.
• Provide administrative support and flexibility to assist the wider team as needed.
• Person Specification:
• Proven experience in a receptionist or administrative role.
• Excellent verbal and written communication skills.
• Strong organisational skills with a keen attention to detail.
• Ability to manage sensitive information in a confidential manner.
• Competent in Microsoft Office (Word, Excel, Outlook) and general IT applications.
• Experience in a health, counselling, or voluntary sector setting.
• Familiarity with client management systems.
• Values and Commitment:
• Demonstrable commitment to NCS’ organisational values, mission, and purpose.

Values

• Strong commitment to championing equality, diversity, and inclusion.
• Dedication to providing the highest standards of customer service.

Closing date 27th of May 2025

Interviews 2nd of June 2025

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Administrative

• Industries

  Mental Health Care

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