Receptionist/Administrator

NHS; Sheffield; On-site; GBP 20,000 - 24,000; Part time

Job summary

Join a well-established local practice as a part-time Receptionist/Administrator, where you will play a vital role in providing high-quality NHS care. This position involves managing patient queries, booking appointments, and supporting clinicians in a fast-paced environment. The ideal candidate will possess excellent communication skills, a friendly demeanor, and a commitment to confidentiality. This is a fantastic opportunity to be part of a dedicated team that values patient care and professional development, all while contributing to the health and safety initiatives of the practice.

Qualifications

• Previous experience in customer service or as a receptionist is essential.
• Strong communication skills and a friendly demeanor are crucial.

Responsibilities

• Answering calls and managing email correspondence promptly.
• Booking and triaging patient appointments while maintaining confidentiality.

Skills

Customer Service

Communication Skills

Attention to Detail

Organizational Skills

IT Skills

Adaptability

Education

GCSE in English

GCSE in Maths

Tools

Microsoft Outlook

Microsoft Word

SystmOne

Job description

We are looking to recruit a new part-time Receptionist/Administrator to join our team at Deepcar Medical Centre.

This is a part-time position of 15 hours per week, working on a Thursday afternoon and Friday morning & afternoon. The role includes a cover shift of around 5-6 hours on another day of the week to cover annual leave & sickness for the rest of the Reception/Administration team.

Main duties of the job

• Answering telephone calls & reception desk duties, booking appointments, dealing with patient queries, ordering prescriptions, processing admin duties for clinical staff, general administration such as filing, liaising with other healthcare providers professionally, and scanning clinical letters.
• The duties are variable, depending on daily requirements.

About us

Deepcar Medical Centre is a well-established local practice committed to providing high-quality NHS care. We are part of the Upper Don Primary Care Network, offering access to a wide range of healthcare professionals.

Job responsibilities

• Answering incoming calls, responding to queries, and managing email correspondence promptly.
• Booking & triaging patient appointments, signposting patients to relevant services.
• Greeting patients and visitors professionally at the reception desk.
• Assisting clinicians as needed, including handling paperwork, stocking consultation rooms, and daily end-of-day duties to meet infection control standards.
• Managing office supplies, handling post, and performing general administrative duties.
• Maintaining accurate patient records and ensuring confidentiality.

Candidates should have strong communication skills, be friendly, reliable, and willing to learn and develop their skills. The role involves handling confidential information relating to patients, staff, and the practice as a business. All such information must be treated as strictly confidential.

The post-holder will also support health, safety, and equality initiatives, participate in training, and recognize the importance of effective communication within the team and with patients and carers.

Person Specification

Experience

• Previous experience in customer service or as a receptionist.
• Excellent interpersonal and communication skills.
• Willingness to learn new skills.
• Flexibility and ability to work in a fast-paced environment.
• Attention to detail and workload prioritization skills.
• Calm and caring attitude.
• Experience in General Practice or similar setting is preferred.

Skills & Attributes

• Ability to remain calm under pressure.
• Friendly, empathetic personality with professional handling of patient queries.
• Organizational and prioritization skills.
• Understanding of patient confidentiality laws and commitment to confidentiality.
• Judgment and initiative in query handling.
• Excellent telephone manner and verbal communication skills.
• Adaptability to changing situations and working patterns.

Qualifications

• Basic IT skills, including Microsoft Outlook and Word.
• GCSE grades A-C in English and Maths or equivalent.
• SystmOne experience is desirable.

Disclosure and Barring Service Check

This role is subject to a DBS check under the Rehabilitation of Offenders Act (Exceptions Order) 1975, requiring disclosure of any criminal convictions.