Receptionist/Administrator

NHS; Matlock; On-site; GBP 20,000 - 25,000; Full time

Job summary

A rural medical practice near Matlock is seeking a receptionist/administrator to provide vital support to the multidisciplinary team. The role includes managing patient appointments, processing information, and acting as the central contact for patients. The practice prides itself on a friendly and supportive environment, aiming for high standards of care.

Qualifications

• Experience of working with the general public.
• Experience of working within a GP practice.

Responsibilities

• Maintaining and monitoring the practice appointment system.
• Processing personal, telephone, and e-requests for appointments.
• Signposting patients to the correct service.

Skills

Communication

Customer Service

Education

GCSE level or equivalent

Job description

You will be responsible for undertaking a wide range of reception and administrative duties and providing general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, patient registration, booking appointments, processing information (electronic and hard copy), and assisting patients as required. You will act as the central point of contact for patients, distributing information, messages, and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

Main duties of the job

The following are the core responsibilities of the receptionist/administrator. There may occasionally be a requirement to carry out other tasks depending on workload and staffing levels:

1. Maintaining and monitoring the practice appointment system
2. Processing personal, telephone, and e-requests for appointments
3. Answering incoming phone calls, transferring calls, or dealing with callers' requests appropriately
4. Signposting patients to the correct service
5. Processing incoming and outgoing mail
6. Initiating contact with and responding to requests from patients, team members, and external agencies
7. Processing referrals to external agencies such as secondary care using the electronic referral system
8. Reading coded data on System One
9. Filing and storing records as required
10. Data entry of new and temporary registrations and relevant patient information as required
11. Inputting data into patients' healthcare records as necessary
12. Scanning patient-related documentation and attaching scanned documents to patients' healthcare records
13. Managing all queries (including administrative queries) efficiently
14. Maintaining a clean, tidy, and effective working area at all times
15. Monitoring and maintaining the reception area and notice board
16. Supporting all clinical staff with general tasks as requested

About us

Crich Medical Practice is a rural practice near Matlock with two branch sites, each with its own Dispensary. We are part of Amber Valley Health, a group of seven practices working together to provide enhanced healthcare for the local community.

Our team includes 4 partners, 2 salaried GPs, nurses, and support staff. We are also a training practice with registrars working within the practice.

We pride ourselves on offering a friendly, supportive working environment and strive to provide the highest standards of care.

Job responsibilities

To undertake a wide range of reception and administrative duties and provide general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, patient registration, booking appointments, processing information (electronic and hard copy), and assisting patients as required. To act as the central point of contact for patients, distributing information, messages, and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

Person Specification

Qualifications

• Educated to GCSE level or equivalent
• Experience of working with the general public

Experience

• Experience of working within a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and a disclosure check will be required to check for any previous criminal convictions.