Receptionist/Administrator

Manchester University NHS Foundation Trust; Manchester; On-site; GBP 22,000 - 26,000; Full time

Job summary

Join a leading NHS Trust in Manchester as a Receptionist/Administration Assistant. Provide essential reception and administrative support within the Inpatient Services at the Manchester Royal Eye Hospital, ensuring a welcoming atmosphere for patients and facilitating effective communication with clinical teams. This full-time position requires excellent organizational skills and a proactive attitude to thrive in a fast-paced environment.

Qualifications

• Excellent communication and customer service skills.
• Highly organized and enjoys working with the general public.

Responsibilities

• Greet patients and visitors, ensuring accurate entries in the electronic patient administration system.
• Answer telephone calls and direct inquiries appropriately.
• Manage daily clinic lists and appointment scheduling.

Skills

Communication

Customer Service

Organisation

Job description

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Manchester Foundation Trust is a leading integrated health, teaching, research and innovation campus in the thriving city of Manchester. We offer a unique range of services to the North West, treating and managing the simplest to the most complex conditions and diseases.

As a part of the Manchester Foundation group of hospitals, The Manchester Royal Eye Hospital has its own dedicated theatres, wards, day case unit, outpatient department and Eye Emergency Centre, as well as the Cataract Unit based at Withington Community Hospital and satellite units at Altrincham and Trafford.

We are looking for an enthusiastic and motivated person to join as a receptionist/administration assistant for the Inpatient Services at MREH.

You will need to be highly organised and have excellent communication and customer service skills. You will provide a complete range of reception and administrative services including data input. You will liaise with all levels of clinical and administrative staff and welcome all patients and visitors to the ward/day case and pre assessment areas.

The role is varied and challenging. You must enjoy working with the general public and be a team player. A conscientious and pro-active approach is key to this role as well as a friendly personality and a mature and confident outlook.

Experience in a similar position is an advantage but is not essential.

You will be required to work 30 hours, between the hours of 07:30-19:00 across 6 days on a rotational basis.

• Greet patients and visitors to inpatient areas, directing them as appropriate and informing the relevant clinical staff of their arrival
• Answer all telephone calls politely ensuring enquiries are dealt with appropriately and that any relevant information is passed on to the appropriate person
• Deal with messages on the answering machine regularly and appropriately
• Ensure all relevant details are accurately entered on to the electronic patient administration system
• Ensure appointments are offered to patients within National statutory waiting times, escalating to the Inpatient Team Leader when this is not possible
• Produce electronic daily clinic lists and request medical notes where necessary
  
  

MFT is one of the largest NHS Trust In England with a turnover of £2.8bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.

We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

For further details / informal visits contact: Name: Coleen Hey Job title: Operational Manager Email address: [e-mail] Telephone number: 01617014884

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Hospitals and Health Care

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