Receptionist

Bilsthorpe Surgery; Peterborough; On-site; GBP 18,000 - 23,000; Full time

Job summary

Bilsthorpe Surgery is seeking an experienced GP Receptionist to join our busy practice in Peterborough. You will manage calls, appointments, registrations, and essential admin tasks with a calm, professional approach, ensuring smooth NHS pathways and patient flow.

The role requires prior GP practice or NHS experience, excellent communication and organisational skills, and the ability to work flexibly as part of a friendly team.

Qualifications

• Experience in a healthcare setting or GP surgery is essential.
• Desirable experience managing data in a GP surgery is beneficial.
• GCSE Maths and English (A-C) required.
• NVQ Level 2 in Customer Service or Health and Social Care is desirable.

Responsibilities

• Manage incoming calls and patient enquiries.
• Book GP appointments and signpost patients appropriately.
• Front-of-house reception cover.
• Process registrations and general administrative tasks.
• Prescription management.
• Manage waiting lists.
• Liaise with GPs and other healthcare staff.
• Support data collection, reporting and audit requirements.
• Support management when required.

Skills

Healthcare experience

GP practice experience

Education

GCSE Maths and English

NVQ Level 2 in Customer Service

NVQ Level 2 in Health and Social Care

Tools

Data handling

Job description

Job summary

We are seeking an experienced and highly organised GP Receptionist to join our busy and friendly practice team. The successful candidate will have previous experience in a GP practice or NHS healthcare setting and demonstrate excellent administrative, communication, and organisational skills. Experience handling referrals, managing clinical systems, and working within NHS pathways is essential.

Main duties of the job

The post holder will be primarily responsible for carrying out reception duties, including:

• Managing incoming calls and patient enquiries
• Booking GP appointments and signposting patients appropriately
• Front-of-house reception cover
• Processing registrations and general administrative tasks
• Prescription management
• Managing waiting lists
• Liaising with GPs and other healthcare staff
• Supporting data collection, reporting, and audit requirements
• Supporting management when required

About us

We are a two-partner GMS (General Medical Services) teaching practice with a steadily growing patient list of approximately 4,370 patients. We pride ourselves on delivering excellent clinical care with a strong ethos of service to our local community. This commitment is reflected in consistently high QOF achievement, a low level of complaints, and regular positive feedback from patients. We were rated GOOD in all areas at our most recent CQC inspection (08.06.22).

In addition, we also deliver the Nottinghamshire Community Dermatology Service. The service is commissioned by the local Integrated Care Board and is currently expanding further into Nottinghamshire. The dermatology service operates from within our GP surgery and provides high-quality, community-based specialist care.

We are also a recognised teaching practice, supporting medical students from the University of Nottingham, PA students from Sheffield Hallam University, and De Montfort University, Leicester. Personal development and ongoing training for the entire practice team remain a longstanding priority.

Job responsibilities

Please see attached job description.

If you need any further information, please feel free to contact the Practice Manager (Jessica Morris).

Person Specification

Experience

Essential

• Experince of working in a healthcare setting / GP surgery

Desirable

• Experince of managing data in a GP surgery

Qualifications

Essential

• GCSE Maths and English at Grade C (Level 4) or above

Desirable

• NVQ Level 2 in Customer Service
• NVQ Level 2 in Health and Social care

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.