Gp Receptionist

Gordon Street Surgery; East Staffordshire; On-site; GBP 18,000 - 24,000; Full time

Job summary

Gordon Street Surgery in Burton on Trent is seeking a receptionist/administrator to join our friendly GP practice. You will handle patient reception, appointments, and administrative support, with full training provided. Strong communication, computer skills, and attention to detail are essential.

Hours are 8:00–18:30, Monday to Friday; flexibility to cover annual leave or absences is required. Experience in NHS clerical work is helpful but not essential.

Qualifications

• A good standard of education with GCSE Maths and English at Grade C (Level 4) or equivalent.
• Desirable NVQ Level 2 in Health and Social Care.

Responsibilities

• Accurately detail information on patients records within the clinical system.
• Maintain and monitor the practice appointment system.
• Process personal, telephone and e-requests for appointments.
• Assist with total triage administration.
• Answer incoming phone calls and direct requests appropriately.
• Signpost patients to the correct service.
• Initiate contact with patients, team members and external agencies.
• Support all clinical staff with general administrative tasks.

Skills

Communication skills

MS Office

Outlook

Teamwork

IT system user skills

Attention to detail

Phone etiquette

Discretion and sensitivity

Education

GCSE Maths and English at Grade C or 4+

Functional Skills Level 2 in Maths and English

NVQ Level 2 in Health and Social Care (Desirable)

Tools

MS Office Suite

EHR/Clinical IT system

Job description

Job summary

An opportunity has arisen for a receptionist/administrator to join our friendly, forward thinking GP Practice in Burton on Trent. We are seeking enthusiastic, dedicated and motivated person to join our reception and administration team.

You should have excellent communication skills, strong computer skills and good attention to detail. Previous NHS clerical or administrative experience is preferable but not essential, as full training will be given.

Our operating hours are 8.00am-6.30pm Monday to Friday, and you should have flexibility to work across these hours, with the ability to help cover during annual leave or unexpected absences.

Main duties of the job

The Receptionist will be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, the effective use of the appointment system, booking appointments, the processing of information (electronic and hard copy) in a timely manner and in accordance with current policies, assisting patients as required and supporting the administration team with patient registration, The post-holder will act as the central point of contact for patients, be responsible for the distribution of information, messages and enquiries for the clinical team, liaise with multi-disciplinary team members and external agencies such as secondary care and community service providers. The Receptionist will support staff with the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers. The post-holder will be an integral part of the general practice team.

About us

Our practice is part of East Staffordshire PCN and is in an exciting phase of growth and improvement. Under new leadership, we have strengthened clinical governance, enhanced long-term condition monitoring, and invested in safer, more efficient systems resulting in noticeable improvements in patient care. You will join a supportive team including a Lead GP, a Salaried GP, ANPs, pharmacists, an experienced nursing team, and a skilled admin and management team. We are inclusive, community-focused, and LGBT+ friendly, with a positive, open culture that values staff wellbeing, innovation, and collaborative working. This is a place where your ideas are welcomed and your development is genuinely supported.

Job responsibilities

• Accurately detail information on patients records within the clinical system
• Maintain and monitor the practice appointment system
• Process personal, telephone and e-requests for appointments
• Assist with total triage administration
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
• Signpost patients to the correct service
• Initiate contact with and respond to, requests from patients, team members and external agencies
• Photocopy documentation as required
• Data entry of new and temporary registrations and relevant patient information as required
• Input data into patients healthcare records as necessary
• Direct requests for information, i.e., DSAR, insurance/solicitors letters and DVLA forms to the administrative team
• Manage all queries as necessary in an efficient manner
• Carry out system searches as requested
• Support all clinical staff with general administrative tasks as requested
• Undertake a broad spectrum of administrative duties commensurate with the role
• Be an integral part of the general practice team
• Act as a chaperone as required
• Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on safeguarding adults and safeguarding children
• Support in the delivery of enhanced services and other service requirements
• Undertake all mandatory training and induction programmes
• Contribute to and embrace the spectrum of clinical governance
• Maintain a clean, tidy, effective working area at all times
• Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed

Person Specification

Qualifications

Essential

• A good standard of education with an expectation of having both GCSE Maths and English at Grade C (Level 4) or above, or Functional Skills Level 2 in Maths and English

Desirable

• NVQ Level 2 in Health and Social Care

Experience

Essential

• Experience of working with the general public

Desirable

• Experience of working in a healthcare setting
• Experience of administrative duties

Knowledge and Skills

Essential

• Excellent communication skills and effective in communicating and understanding patient needs
• Competent in the use of MS Office and Outlook
• Ability to use own initiative, discretion, and sensitivity
• Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity
• Ability to work as a team member and autonomously
• Excellent communication skills and effective in communicating and understanding patient needs
• Clinical IT system user skills and the ability to record accurate notes
• Effectively utilise resources
• Punctual and committed to supporting the team effort
• High levels of integrity and loyalty
• Clear, polite telephone manner
• Flexible and cooperative
• Motivated
• Understanding of safeguarding adults and children
• Knowledge of and ability to work to key policies and procedures

Desirable

• Problem solver with the ability to process information accurately and effectively, interpreting data as required
• Good organisational skills
• Chaperone procedure
• Demonstrate personal accountability, emotional resilience and work well under pressure

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.