Receptionist Administrator

Richmond Medical Centre — Sheffield; Sheffield; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

25 days annual leave + bank holidays

NHS pension scheme

Social events

Job summary

Richmond Medical Centre — Sheffield is hiring two Receptionist/Administrator roles. You will provide efficient administrative support, manage appointments, and assist with patient care navigation in a busy GP practice.

We offer 37 hours 30 minutes per week, 25 days leave plus bank holidays pro rata, NHS pension, and sociable team events. Join us to contribute to patient care with kindness and professionalism.

Qualifications

• GCSEs in Maths and English are essential.
• Excellent customer service and communication skills are required.
• Experience in NHS GP practice is desirable but not essential.
• Proficiency with computer systems and data entry is expected.

Responsibilities

• Maintain and monitor the appointments system.
• Process requests for appointments, visits and calls.
• Take messages and relay information to team.
• Filing, scanning and retrieving paperwork.
• Process repeat prescriptions per guidelines.
• Data entry and recording per procedures.
• Coordinate with patients and healthcare staff.
• Restock and prepare consulting rooms as needed.
• Provide general clerical support and telephone handling.
• Ensure security and closing procedures at day end.

Skills

Excellent Customer Service Skills

Excellent Communication Skills

Maths and English GCSEs

Computer literate

Education

Maths and English GCSEs

Tools

SystmOne

Accurx

Job description

Job summary

Join a Team that puts people first Receptionist Administrator Opportunity at Richmond Medical Centre

At Richmond Medical Centre, we don\'t just work we thrive. Team wellbeing is at the heart of everything we do, and we\'ve built a workplace that\'s open, inclusive, and genuinely supportive. If you\'re looking for a role where your ideas count and your wellbeing matters, this could be the perfect fit.

We\'re excited to offer two receptionist administrator opportunities to join our friendly team. Both roles are 37 hours and 30 minutes, working Monday to Friday.

As part of our busy practice, you will play a key role in delivering high-quality patient care by providing efficient and compassionate administrative support and care navigation. From day one, you\'ll have access to the tools, resources, and encouragement you need to grow, shine, and do your best work (with plenty of laughs along the way).

What\'s in it for you?

• 25 days annual leave plus bank holidays (pro rata)
• NHS pension scheme
• Summer and Christmas social events- because we believe in celebrating together

If you\'re ready to bring your skills to a team that values kindness, collaboration, and a good cup of tea, we\'d love to hear from you.

Main duties of the job

The duties and responsibilities to be undertaken by members of the administration team may include any or all the items in the following list. Duties may be varied from time to time under the direction of the Operations /Practice Business Manager, dependent on current and evolving Practice workload and staffing levels:

• Maintaining and monitoring the Practice appointments system on SystmOne.
• Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
• Taking messages and passing on information
• Filing/Scanning and retrieving paperwork
• Processing repeat prescriptions in accordance with Practice guidelines
• Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
• Clearing and re-stocking consulting rooms as required
• Providing clerical assistance as required including word/data processing, filing, photocopying and scanning
• Monitoring of stationery/clinical room and other supplies
• Accepting and documenting samples from patients
• Supporting when patients or clinical staff request a chaperone
• Assisting with spot cleaning of the premises as and when required
• Ensuring building security, closing doors, windows and shutters at the end of the day.

About us

Situated in the heart of Richmond, Sheffield, we are a dynamic 4 partner surgery with a patient list size of 9,700. Our practice falls within the boundary of South Yorkshire ICB and we are part of the collaborative 2 Townships PCN which consists of 5 practices.

We are a patient centric practice with a family orientated approach and are keen advocates of Greener Practice credentials. Rated Good by the CQC, we are a patient-focused, high-performing practice, consistently achieving strong results in QOF.

Our multidisciplinary team includes 5 salaried GPs, 4 practice nurses, 3 healthcare assistants, as well as an experienced administrative and reception team. Our ARRs roles include a physiotherapist, social prescribers, an occupational therapist, HCA and pharmacists.

As an accredited training practice, we provide education for GP trainees. Our team of Partners are experienced trainers committed to mentoring the next generation of clinicians.

Job responsibilities

The successful candidate will have and be able to demonstrate:

• Excellent customer service skills. Previous NHS GP Practice experience is desirable but not essential; We are looking for the right person to join our dedicated team
• Friendly and approachable manner;
• Experience of working in a team;
• Good telephone manner;
• Professionalism;
• A can do attitude;
• Adept in using own initiative when working alone;
• Experience of working in a busy environment;
• The ability to multitask and prioritise effectively whilst staying calm under pressure;
• Has a good understanding of confidentiality;
• Flexibility in working pattern and duties;
• Ability to cope with and manage change;
• Computer literate. SystmOne and Accurx familiarity is desirable but training will be provided.

Qualifications

Essential

• Maths and English GCSE- A* to C (or equivalent)
• Excellent Customer Service Skills
• Excellent Communication Skills

Experience

Essential

• Experience of working in a customer facing role
• Computer literate

Desirable

• Experience of working in a GP practice
• SystmOne and Accurx familiarity is desirable but training will be provided

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.