Receptionist/Administrator

Blenheim Schools; Greater London; On-site; GBP 16,000 - 27,000; Full time

Job summary

Outcomes First Group’s Cumnor House School is seeking a Receptionist/Administrator to provide front-of-house and admin support across sites. You will greet visitors, answer queries, manage attendance records, and support the SLT with administration duties.

This permanent, full-time role requires GCSE English & Maths and a proactive, customer-focused approach. You will use Microsoft Word, Outlook, Excel, and the school MIS to help keep operations smooth.

Qualifications

• GCSE English & Maths minimum
• Proactive attitude and able to work under pressure
• Excellent communication and customer service
• Experience in busy school/educational settings

Responsibilities

• Greet visitors and ensure security procedures are followed
• Respond to parental enquiries with professional service
• Answer telephone calls and emails promptly and courteously
• Record and maintain attendance using the school's MIS
• Assist with wraparound care admin and school bus service logistics
• Support SLT with administration and cover admin tasks as needed
• Be the first point of contact for Parent Portal (Blenheim Connect) support
• Travel between Cumnor sites to cover admin duties when required

Job description

Step Into Education That Truly Changes Lives

Location: Cumnor House School
Job Title: Receptionist/Administrator
Contract: Permanent, Full-Time 52 Weeks Per Year
Hours: 40 hours per week
Salary: Up to £27,000 Per Annum (depending on experience)
Start Date: End of September 2026

About Cumnor House

Here at Cumnor House , we are dedicated to giving our children the perfect platform to achieve their potential. Our philosophy is to ensure that each pupil at Cumnor House is given the opportunity to develop not just on an educational level, but also socially. Therefore, our curriculum contains varied subjects and activities, ensuring that every child gets the most out of the time they spend at school.
By striking the perfect balance between disciplined learning practices and a friendly atmosphere we can be confident in providing the perfect environment for our children to flourish.

Role Purpose

To provide support and administration services for Cumnor House Schools. Offering practical and effective solutions to day-to-day functions of the front of house and any administration duties quickly, decisively, calmly, and professionally, including travelling between school sites to support when required. Provide support to the Senior Leadership Team in ensuring all relevant parties are informed and supporting the admin team.

What you will be doing

Key Responsibilities

• Ensuring all visitors, contractors etc. are greeted professionally and that the necessary security and safety procedures are followed.
• To manage responses to parental enquiries and provide excellent customer service
• Answering telephone calls/emails and dealing with queries in a prompt and professional manner.
• Record and maintain attendance registers using the schools preferred Management Information System.
• Manage pupils' needs when they come to the reception area at various key points in the day including early morning transport shuttles between sites
• To work with others to introduce and improve procedures and processes.
• Work collaboratively with the other members of the Admin Team to provide general administration of wraparound care and school bus service, including the Parent Portal (Blenheim Connect), payment systems and various platforms to support school operations.
• Provide admin/secretarial support to SLT and other staff as required.
• Be the first point of contact to support parents with the Parent Portal (Blenheim Connect).
• Transport bookings for trips and visits.
• Responsible for working with admissions team ensuring accurate and timely processing of all data of new students.To assist the Designated Safeguarding Lead with administration as and when required.
• To provide cover for administration colleagues' absences, including travelling to any of the Cumnor sites to undertake the cover requirement.

What you'll bring

• Literate & numerate, GCSE or equivalent Grade C in English & Maths minimum.
• Proactive and positive can-do attitude
• Ability to build and maintain excellent working relationships.
• Proficient knowledge of Microsoft packages: Word, PowerPoint, Excel, Outlook.
• Strong administration & organisational skills (accurate and meticulous attention to detail grammatically & numerically).
• Significant experience of working in an administrative role within a busy office environment and educational settings.
• Excellent customer-facing and interpersonal skills.
• Ability to work calmly under pressure adapt effectively to changing circumstances/situations whilst remaining firm and fair.
• Excellent people skills - confident & friendly with a good awareness of customer care.
• Excellent telephone manner.
• Reliable and flexible with ways of working, including covering any of the school sites if required.
• Able to show initiative and provide attention to time critical duties.

Desirable

• First Aid qualification
• Experience of working in a busy school environment, or relevant experience in children's settings

We reserve the right to close the vacancy early if we receive a high volume of suitable applications.

Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales.