Receptionist/Administrator

Ridgmount Practice; City Of London; On-site; GBP 18,000 - 24,000; Full time

Job summary

Ridgmount Practice in London seeks a Receptionist/Administrative colleague to support a busy NHS GP practice. You will handle enquiries face-to-face, by phone and email, register patients, manage appointments and maintain accurate records with EMIS Web in a collaborative team.

The role requires GCSE English and Maths, GP practice experience and excellent communication and IT skills. Training and development are encouraged, with a supportive work environment near UCL.

Qualifications

• GCSE English and Maths (A-C) required.
• Experience in General Practice and EMIS Web preferred.
• Excellent communication and IT skills required.

Responsibilities

• Handle enquiries courteously face-to-face, by phone or email.
• Direct patients on arrival and manage registrations.
• Record patient details accurately on notes.
• Process changes to patient information and contact details.
• Answer and triage telephone calls and take messages.
• Book and cancel appointments on the computerised system.
• Process home visit requests and pass to on-call clinician.
• Return records to NHSE when a patient leaves the list.
• Attend receptionist meetings as required.
• Support ongoing training and development.

Skills

Communication skills

IT skills

GP practice experience

Prioritisation / organisation

Education

GCSE English and Maths (A-C)

Tools

EMIS Web

Job description

The role is varied and would suit an individual who has previous GP Practice experience, can prioritise and organise a busy workload, use own initiative, has excellent attention to detail.

A good understanding of EMIS Web computer system is desirable

Excellent communication and IT skills required

Patients predominantly in student age group

The interview process will consist of a telephone call followed by a face-to-face meeting.

Main duties of the job

To ensure that all enquiries are efficiently and courteously handled via face to face, by phone and those received electronically.

To receive and direct patients on arrival.

To record patients details on notes accurately and neatly.

To respond to and process information received regarding patients change of details.

To deal with telephone calls.

To take messages for clinicians and other staff and ensure that they are passed on quickly and accurately.

To receive and record requests for home visits and ensure that they are passed to the on call doctor quickly.

Return records to NHSE when patient is removed from list.

Experience of EMIS web or similar web based database desirable. However, full training will be given by Reception Manager.

To enter registration details of newly registered patients on to database and to keep these records up to date when patient details change ensuring accuracy of information

To book / cancel patient appointments on computerised appointment system.

To send and receive emails.

To be available as required for extra hours of overtime when required.

On-going training and personal development is encouraged.

To attend general meetings and receptionist meetings when required.

Any other duties that may be required.

About us

Ridgmount Practice is a friendly, caring & innovative practice.

We are based close to University College, London (UCL).

The practice has a highly motivated and loyal team. There is a core of practice staff who have been employed at the Practice for more than 5 years. This is extremely beneficial as it creates an atmosphere of continuity in patient care and provides a pool of experience that ensures stability throughout the practice.

We have a team of 9 doctors, 3 nurses, 2 Physician Associates, 1 Clinical Pharmacist and 9 admin staff.

Job responsibilities

This is a Receptionist/Administrative role in a well established NHS GP Practice.

Please see above for job description.

Person Specification

Qualifications

• GCSE Grade A to C in English and Maths
• Experience of working in a General Practice and of EMIS Web

Experience

• NHS GP practice experience, can prioritise and organise a busy workload, use own initiative, has excellent attention to detail.
• Excellent communication and IT skills required
• The role is varied and would suit an individual who has previous GP experience and a good understanding of EMIS Web computer system

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.