Receptionist/Administrator

CLAAS; Bury St Edmunds; On-site; GBP 20,000 - 25,000; Full time

Job summary

CLAAS is seeking a skilled Receptionist/Administrator to join their Central Services Team in Bury St Edmunds. This role involves managing reception duties and providing administrative support across departments. The ideal candidate will have excellent communication skills and experience in a customer-facing role. Benefits include a modern office environment, subsidized meals, and a competitive pension scheme.

Benefits

On site subsidised employee restaurant

24 days annual leave rising to 28

Defined Contribution Pension Scheme with 8% company contribution

Life assurance – 4 x annual salary

Free eye test and contribution towards glasses

Employee Assistance Programme

Holiday purchase scheme

Christmas close down period

Qualifications

• Experience in a customer-facing role is advantageous.
• Ability to present professionally in person, by phone, and via email.
• Experience with Microsoft Office applications.

Responsibilities

• Manage reception duties including answering calls and greeting visitors.
• Assist with Health & Safety documentation and training.
• Support sales and marketing activities.

Skills

Professional presentation

Multi-tasking

Calm under pressure

Proficiency in Outlook, Word, Excel

Customer service

Job description

CLAAS Bury St Edmunds, England, United Kingdom

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Company: CLAAS U.K. Ltd.

Location: Saxham

Start Date: 01/06/2025

Professional Level: Professionals

Key Area: Communication

At CLAAS UK at Saxham we provide Sales, Service, Parts, IT, Marketing and Accounts support for our dealer network across the UK and Ireland. CLAAS UK is also the sole wholesale distributor for all CLAAS machinery in the UK and Ireland. Officially opened in 2020 our new state of the art headquarters provides a healthy, thriving environment for our employees and being a family run business, the well being of our staff is paramount to our success.

With a deep rooted passion for our industry and its people our work ethos is based on trust and mutual respect.

Your Role In Our Team

• We are looking for a skilled Receptionist/Administrator to join our Central Services Team at Saxham. Based on Reception, you will be responsible for all reception duties, as well as administration tasks to assist other departments.
• Reception Duties:
• Answering the telephone in a professional manner and forwarding all calls to the appropriate member of staff
• Meeting and greeting all visitors ensuring they complete the relevant sign in procedures and providing them with refreshments etc
• Ensuring the Reception area is clear and presentable at all times
• Dealing with all incoming post – sorting and distributing as necessary
• Organising all outgoing post ensuring it is correctly franked
• Assisting with customers to the CLAAS shop as necessary
• Administration Duties
• Health & Safety:
• Update all Health and Safety Notice Boards with relevant paperwork/information/amendments
• Receive inspection sheets from all departments and scanning and saving to the relevant area on the drives / filing the hard copies
• Complete inspection sheets for Technoparc, ground floor and Defibrillator, save and file all
• Regularly check, order and replenish First Aid items as required
• Maintain First Aiders list ensuring details are up to date and certificates are held on file
• Arrange First Aid training courses and coordinate communications around attendance
• Sales and Marketing:
• Assist with sending brochures and promotional materials to customers
• Assist with mailshots
• Deal with general administration for our Kids Club
• Update email groups with starters and leavers
• Send out packs for new sales employees, eg, clothing and name badges
• Ad hoc:
• Meeting room bookings and organising refreshments if needed
• External room bookings and organising refreshments if needed
• Hotel bookings as required
• Booking travel through our travel agent as required
• Ordering stationery
• Assisting with enveloping mail shots or filing if needed
  

Your Profile

• Essential Skills and Knowledge:
• The ability to remain calm under pressure
• To present in a professional manner to ensure a great first impression – face to face, by telephone and email
• Previous experience with Outlook, Word and Excel and an ability to use these proficiently
• Ability to multi-task in a busy environment
• Previous experience of working on a Reception and/or a customer facing role would be an advantage
• Hours of Work The hours of work will be 1.00pm - 5.30 pm, Monday to Friday. Extra hours will be required to cover the other part time Receptionist during annual leave and sickness absence as appropriate.
• For an informal chat, please call Jess Goodchild, Head of HR UK on 01284 777732.
  

Your Benefits

• Brand new state of the art office building just off the A14 with free car parking.
• On site subsidised employee restaurant.
• 24 days annual leave rising by one day per calendar year to 28 with option to carry-over.
• Holiday purchase scheme to take annual leave to 30 days per annum.
• Defined Contribution Pension Scheme with Company contribution of 8%.
• Life assurance – 4 x annual salary.
• Free eye test and money towards glasses.
• Employee Assistance Programme – free legal and personal support for employees and their families.
• Christmas close down period.
  
  

We look forward to your application.

Your contact from our CLAAS Recruiting Team

Julie Christine White

CLAAS U.K. Ltd.

([phone]

Here you can gain exciting insights into the international working world of our family-owned company:

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Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Industrial Machinery Manufacturing and Appliances, Electrical, and Electronics Manufacturing

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