MSK Therapies - Booking Clerk

ESHT; Hastings; On-site; GBP 11,000 - 15,000; Part time

Job summary

East Sussex Healthcare NHS Trust is seeking a part-time Administrative Assistant to join the MSK Therapies service at Conquest Hospital in Hastings. The role involves frontline patient contact, appointment bookings and maintaining patient administration systems.

You will work 21 hours per week, be part of a friendly team, and support a busy office with strong customer service, organisational and IT skills.

Qualifications

• Good general level of education including Maths and English.
• Evidence of computer literacy.
• NVQ Level 3 in Administration or proven equivalent experience.

Responsibilities

• Provide admin support to the MSK Triage Team and keep patient records up to date.
• Book appointments and act as first point of contact for patients by phone or email.
• Support adherence to policies and procedures in a busy office environment.

Skills

Excellent customer service

Organisational/time management

Repetitive task handling

Education

Good general education incl. Maths & English

Evidence of computer literacy

NVQ Level 3 in Administration or equivalent

Job description

We do not charge fees for job applications, recruitment processes, sponsorship arrangements or employment offers. All current vacancies can be found below, with the published contact details being the only authorised routes for recruitment communications, applications and verification of job offers.

We are proud to provide ‘Outstanding’ care and be a great place to work.

East Sussex Healthcare NHS Trust provides safe, compassionate and high quality hospital and community care to the half a million people living in East Sussex and those who visit our local area.

We are one of the largest organisations in East Sussex with an annual income of £700 million and we are the only integrated provider of acute and community care in Sussex.

Our extensive health services are provided by over 8,000+ dedicated members of staff working from two acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites across East Sussex, and in people’s own homes.

The Care Quality Commission (CQC) rated us as ‘Good’ overall, and ‘Outstanding’ for being Caring and Effective. The Conquest Hospital in Hastings and our Community Services were rated ‘Outstanding’ and Eastbourne DGH was rated ‘Good’ Our two acute hospitals have Emergency Departments and provide 24 hour a day care, offering a comprehensive range of surgical, medical, outpatient and maternity services, supported by a full range of diagnostic and therapy services.

Job overview

An exciting opportunity has arisen to be part of the MSK Therapies service. The post will be based at Conquest Hospital however there may be opportunities to support other sites across the community. You will be part of a highly motivated, supportive and friendly team, and will interact with a wide range of organisations and clients.

This is a part time post, for 21 hours per week.

Main duties of the job

The role will involve the provision of administrative support to the MSK Triage Team, ensuring patient administration systems are kept up to date, booking appointments and being a first point of contact for patients via phone or email.

We are looking for a dynamic, motivated individual who has previous experience of working within a busy office environment, or similar.

Working for our organisation

We are proud to provide ‘Outstanding’ care and be a great place to work

We provide safe, compassionate and high quality care to half a million people living or visiting East Sussex. We are one of the largest organisations in East Sussex, the only integrated provider of acute and community care in Sussex. Our extensive services are provided by 7000 + members of staff working from acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites and in people’s own homes.

In 2020 the Care Quality Commission rated us as ‘Good’ overall, and ‘Outstanding’ for being caring and effective. The Conquest Hospital and our Community Services are rated ‘Outstanding’. Eastbourne DGH rated ‘Good’.

In 2020, the Trust launched its ambitious ‘Building for our Future’ programme. This once in a lifetime programme aims to repair, redevelop and expand our hospitals, transforming the environment in which we provide care for generations to come.

Detailed job description and main responsibilities

Please refer to the job description attached.

If you have any questions about this position please do not hesitate to contact us.

Qualifications/Training

• Good general level of education including Maths and English
• Evidence of computer literacy
• NVQ Level 3 in Administration or proven equivalent experience

Experience

• Experience of working in a busy office environment
• Experience of following policies and procedures
• Experience of Patient Administration Systems

Skills

• Excellent customer service, via telephone and in person
• Good organisational/time management skills
• Ability to undertake work of a repetetive nature

Patients come first at East Sussex Healthcare NHS Trust.

Our vision is to be:

• The healthcare provider of first choice for the people of East Sussex.

Our mission is to:

• Deliver better health outcomes and an excellent experience for everyone we provide with healthcare services.

Our strategic objectives are to:

• Improve quality and clinical outcomes by ensuring that safe patient care is our highest priority.
• Play a leading role in local partnerships to meet the needs of our local population and improve and enhance patients’ experiences.
• Use our resources efficiently and effectively for the benefit of our patients and their care to ensure our services are clinically, operationally and financially sustainable.

Our aims are that all services delivered by the Trust are:

• Safe
• Effective
• Caring
• Responsive and
• Well led

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.