Receptionist/Administrator

TN United Kingdom; Blackburn; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading healthcare organization is seeking an experienced administrative support person for the Orthoptic Department. The role involves providing clerical support, managing appointments, and coordinating clinic schedules. Ideal candidates will have strong communication skills, experience in office management, and relevant qualifications in business administration.

Qualifications

• Experience in office work, including planning meetings and organizing diaries.
• Competent in Microsoft Office and databases.
• Knowledge of professional and ethical issues in healthcare.

Responsibilities

• Provide clerical support to the Orthoptic department.
• Organize and schedule orthoptic clinics across East Lancashire.
• Manage appointments and referrals for the department.

Skills

Communication

Time Management

IT/Computer Skills

Education

GCSE English and Maths Level 4 or above

RSA or OCR Typing, AMSPAR level 3

NVQ level 3 or equivalent in business or administration

Tools

Microsoft Office

EMIS

Job description

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We are looking for a capable experienced and well motivated person to join the administrative team within the ELHT Orthoptic Department.

Main duties of the job

The post holder will provide clerical support to the Orthoptic department using both the Cerner and EMIS booking systems.

With experience of the patient admin systems office management and diary coordination you will be the key coordinator of the team's clinical duties.

Working for our organisation

Working within the Orthoptic team which includes Orthoptists Optometrists Orthoptic Assistants and Orthoptic administrative staff.

Detailed job description and main responsibilities

Responsible for organisation and scheduling of orthoptic clinics across East Lancashire.

Making new and follow up appointments for both consultant and orthoptic clinics.

Cancelling and rebooking of hospital and community orthoptic appointments where necessary.

To be the central point for all community and some hospital referrals.

Answer telephone calls and deal with messages on the answer machine.

Person specification

Qualifications

• GCSE English and Maths Level 4 or above or equivalent
• RSA or OCR Typing, AMSPAR level 3
• NVQ level 3 or equivalent in business or administration.

Experience

• Experience of office work to include planning meetings, organising outlook diaries, setting up and using Excel databases, communicating to multiple parties via email and paper letters
• Competent in the use of Microsoft office and databases and EMIS
• Knowledge and understanding of professional and ethical issues
• Experience of primary and health community services
• Experience of hospital administration system

Knowledge and Skills

• Literate in IT/Computer Skills
• Good oral communication skills
• Demonstrate excellent time management skills with an ability to plan and prioritise own workload

Personal Attributes

• Skilled in developing and maintaining effective working relationships with colleagues and other professionals

Other

• Access to own transport for work purposes