Receptionist & Administrative Assistant 12 Month FTC

First Fence Limited; Woodville; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Cycling to Work Scheme

Discounts and Cash Back Benefits

Holistic Well‑Being Platform

24/7 Employee Assist Programme

33 Days Annual Leave (inclusive of BHs

Employee Product Discounts

Recognition Rewards

Job summary

First Fence is seeking a reliable Receptionist & Administrative Assistant for a 12-month FTC, onsite at Woodville. You will manage the switchboard, handle inquiries, and provide dedicated administrative support to the Customer Service team.

The role requires strong communication, organisational skills, and proficiency with CRM systems. 45 hours/week, Monday–Friday, with a comprehensive benefits package and opportunities for professional growth.

Qualifications

• Previous experience in reception or admin roles.
• Strong verbal and written communication.
• Proficiency in basic software and CRM systems (e.g., Salesforce or similar).
• Excellent time management and attention to detail.
• Collaborative team approach.

Responsibilities

• Manage incoming call volume and direct to appropriate team members.
• Screen calls, answer basic queries, and take messages.
• Provide a professional telephone presence for callers.
• Assist Customer Service with administrative tasks and data entry.
• Maintain up-to-date records using internal system and CRM.

Skills

Reception experience

Communication skills

CRM systems

Time management

Organisational skills

Team player

Tools

Salesforce

Job description

Receptionist & Administrative Assistant 12 Month FTC

First Fence

Location: On site / Woodville, Swadlincote DE11 8ED, UK

job type: Permanent / Full-time

Sector and subsector: Office Support | Customer Service

AnnualFixed salary:£ 28500.00

Welcome to First Fence - where security meets innovation! As industry pioneers in Security and Temporary Fencing, we are all about unbeatable service and competitive prices. Our dedicated team goes above and beyond to exceed customer expectations.

Salary: £28,500 per annum

Hours: 45 hours per week, Monday to Friday between the hours of 08:00-18:00

Why First Fence?

• Same‑day delivery across the UK
• Six strategic locations, including our National Distribution Centre
• Extraordinary growth since 2010
• Industry innovators setting new standards

We are seeking a reliable, organised Temporary Receptionist & Administrative Assistant to join our team for a 12-month period. This role focuses on managing incoming switchboard calls, directing enquiries, and providing dedicated administrative support to our internal Customer Service department.

Key Responsibilities

Reception

• Manage incoming call volume efficiently and direct calls to appropriate team members or departments.
• Screen calls, answer basic operational queries, and take accurate messages when team members are unavailable.
• Provide a professional and welcoming telephone presence for all incoming callers.

Departmental Administrative Support

• Assist the Customer Service department with administrative tasks, data entry, and record management.
• Maintain up-to‑date account and operational records using our internal system and CRM software.
• Organise, prioritise, and manage daily administrative tasks to support ongoing department workflow.

Systems & Documentation

• Quickly adapt to and utilise in-house software systems and digital tools.
• Ensure high attention to detail across all data entries and record updates.

Requirements & Skills

• Previous experience in reception, or general administrative roles.
• Strong verbal and written communication skills.
• Proficiency in basic software and CRM systems (e.g., Salesforce or similar platforms).
• Excellent time management, organisational skills, and attention to detail.
• Adaptability and a collaborative team approach.

Benefits Snapshot

• Cycling to Work Scheme
• Discounts and Cash Back Benefits Platform
• Holistic Well‑Being Platform
• 24/7 Employee Assist Programme
• 33 Days Annual Leave (inclusive of Bank Holidays)
• Employee Product Discounts
• Recognition Rewards

At First Fence, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe in the principles of Equality, Diversity and Inclusion (EDI), and we promote a culture that celebrates individual differences and embraces a wide range of perspectives. We stand against discrimination based on race, ethnicity, gender, sexual orientation, religion, age, disability or any other protected characteristic. Our recruitment process is fair and unbiased, ensuring that all applicants are evaluated solely on their qualifications, skills and experience. We strive to provide equal opportunities for career growth and encourage individuals from all backgrounds to apply.