Receptionist/Administration Assistant

Richmond and Wandsworth Councils; Greater London; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Attendance bonus

Pension scheme

Onsite parking

Gym access

Salary circa £33k

Job summary

Ashcroft Technology Academy in South West London is seeking an exceptionally organised Receptionist/Administration Assistant to run the busy main Academy Administration Office. You will provide a professional, welcoming front-of-house service and be a key contact for students, parents, staff and visitors.

Role includes admin tasks, meeting support, and maintaining accurate records with discretion. Starting salary circa £33,000 for full-time, 36.5 hours per week, with possible attendance bonus

Qualifications

• Excellent personal organisation.
• Strong written and spoken communication.
• Proficient ICT skills.
• Experience on busy reception desks or in office environments desirable.
• Understanding safeguarding and maintaining a safe reception environment.

Responsibilities

• Managing the Academy's main reception and greeting visitors.
• Directing visitors and maintaining security procedures.
• Answering and directing telephone calls with courtesy.
• Responding to parent, student and visitor enquiries with escalation where needed.
• Providing administrative support including correspondence, records, scanning and photocopying.
• Arranging appointments and supporting meetings.
• Maintaining accurate records and handling confidential information.
• Providing effective admin support across the Academy.
• Collaborating with the Administration Team and staff across the Academy.

Skills

Organisation

Communication

ICT skills

Job description

We are seeking to appoint an exceptionally organised, professional and personable Receptionist/Administration Assistant to join our busy main Academy Administration Office. The successful applicant will provide a professional, efficient and welcoming front‑of‑house service and will be a key point of contact for students, parents, staff and visitors. This is a busy and varied role in which the ability to manage competing demands, work accurately and remain calm and professional under pressure is essential.

The role will include:

• Managing the Academy's main reception and providing a welcoming and professional first point of contact.
• Receiving and directing visitors appropriately and maintaining effective security procedures.
• Answering and directing telephone calls and dealing confidently and courteously with enquiries.
• Responding to parent, student and visitor enquiries, resolving matters where appropriate and ensuring that more complex issues are referred to the appropriate member of staff.
• Supporting the Academy's administrative processes, including correspondence, record keeping, scanning, photocopying and document preparation.
• Arranging appointments and supporting meetings and other administrative activities.
• Maintaining accurate records and handling confidential and sensitive information appropriately.
• Providing effective administrative support to colleagues across the Academy.
• Working collaboratively with members of the main Administration Team and staff across the Academy.

The successful applicant will need excellent personal organisation, written and spoken communication and ICT skills, together with a sharp eye for detail and accuracy. They will be confident communicating with adults and young people and will have the ability to exercise sound judgement when dealing with unexpected, sensitive or challenging situations.

Experience of working on a busy reception desk or within an office environment is desirable. We are particularly interested in applicants who take pride in their work, have high professional standards and understand the importance of providing an efficient, courteous and consistently professional service. The successful applicant will enjoy working with young people and will be confident communicating appropriately with students of different ages and backgrounds. They will also understand the importance of safeguarding and maintaining a safe and secure reception environment.

• Starting Salary circa - £33,000
• Full time - 36.5 hours per week (job share may be considered)
• Up to 2% Attendance Bonus
• Defined Benefit Pension Scheme
• Onsite Parking and Gym

Ashcroft Technology Academy is a large, highly successful non-selective secondary school in South West London. We are ambitious for every student and have built a national reputation for academic excellence, exceptional outcomes, outstanding behaviour and attendance, and a genuinely inclusive approach to education.