Receptionist/Administration Assistant - Ashcroft Technology Academy

Richmond and Wandsworth Councils; Greater London; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Attendance bonus

Defined benefit pension

Onsite parking

Gym access

Job summary

Ashcroft Technology Academy in London is seeking an organised Receptionist/Administration Assistant to join the busy Academy Administration Office. You will deliver a professional, welcoming front-of-house service to students, parents, staff and visitors, and support a variety of administrative tasks across the site.

The role requires excellent communication and ICT skills, the ability to multi-task and remain calm under pressure, and prior experience on reception or in an office environment is

Qualifications

• Front-of-house reception experience preferred
• Strong organisational and communication skills
• Ability to manage multiple tasks accurately under pressure

Responsibilities

• Manage the academy's main reception and provide a welcoming first point of contact.
• Answer and direct telephone calls and inquiries with courtesy.
• Support administrative processes including correspondence, record keeping, scanning and photocopying.
• Arrange appointments and provide meeting support as needed.
• Handle confidential information with discretion and maintain accurate records.

Job description

Receptionist/Administration Assistant

Starting Salary circa – £33,000. Full time – 36.5 hours per week (job share may be considered).

• Up to 2% Attendance Bonus
• Defined Benefit Pension Scheme
• Onsite Parking and Gym

Ashcroft Technology Academy is a large, highly successful non-selective secondary school in South West London. We are ambitious for every student and have built a national reputation for academic excellence, exceptional outcomes, outstanding behaviour and attendance, and a genuinely inclusive approach to education.

We are seeking to appoint an exceptionally organised, professional and personable Receptionist/Administration Assistant to join our busy main Academy Administration Office.

The successful applicant will provide a professional, efficient and welcoming front-of-house service and will be a key point of contact for students, parents, staff and visitors. This is a busy and varied role in which the ability to manage competing demands, work accurately and remain calm and professional under pressure is essential.

The role will include:

• Managing the Academy's main reception and providing a welcoming and professional first point of contact.
• Receiving and directing visitors appropriately and maintaining effective security procedures.
• Answering and directing telephone calls and dealing confidently and courteously with enquiries.
• Responding to parent, student and visitor enquiries, resolving matters where appropriate and ensuring that more complex issues are referred to the appropriate member of staff.
• Supporting the Academy's administrative processes, including correspondence, record keeping, scanning, photocopying and document preparation.
• Arranging appointments and supporting meetings and other administrative activities.
• Maintaining accurate records and handling confidential and sensitive information appropriately.
• Providing effective administrative support to colleagues across the Academy.
• Working collaboratively with members of the main Administration Team and staff across the Academy.

The successful applicant will need excellent personal organisation, written and spoken communication and ICT skills, together with a sharp eye for detail and accuracy. They will be confident communicating with adults and young people and will have the ability to exercise sound judgement when dealing with unexpected, sensitive or challenging situations.

Experience of working on a busy reception desk or within an office environment is desirable. We are particularly interested in applicants who take pride in their work, have high professional standards and understand the importance of providing an efficient, courteous and consistently professional service.

The successful applicant will enjoy working with young people and will be confident communicating appropriately with students of different ages and backgrounds. They will also understand the importance of safeguarding and maintaining a safe and secure reception environment.

All appointments are subject to enhanced DBS clearance. ATA safeguards children and actively promotes their welfare. We expect all staff and volunteers to share this commitment.

ATA is an equal opportunities employer and welcomes applications from minority groups. The school also has full disabled access.

Ashcroft Technology Academy 100 West Hill Putney London SW15 2UT Tel: [phone] Email: [e-mail] Web: www.ashcroftacademy.org.uk